RN, Supervisor

RN Supervisor

This role is currently accepting applications from candidates interested in Full-Time and Part-Time positions. Please note we are currently hiring for Full-Time only, but welcome interest and continued conversation from all qualified applicants. Sign-On-Bonus available for candidates who interview and have an accepted offer by the end of September.

At Activate Care, we're on a mission to improve health equity and drive improved health outcomes across the country. Our Community Care Record platform enables healthcare and community organizations to coordinate care for populations challenged with health-related social needs. Path Assist is our tech-enabled community health worker program for HRSN utilizing an evidence-based, structured intervention. Our goal is simple: increase health confidence, improve self-efficacy, and reduce inappropriate healthcare spending.

Role Overview:

The RN Supervisor leads a distributed team of RN Assessors who travel to members' homes across Massachusetts to complete in-person health assessments for a managed care health plan's dually eligible members. This is a player-coach leadership role: you own your team's quality, productivity, compliance, and professional development, and you serve as the senior clinical resource for the assessment work. A central part of the role is protecting the health plan's completeness and quality standards by auditing your team's work before it is submitted. Like the assessors you lead, the team's scope is assessment and documentation with a clean handoff to the health plan's care management team, not care plan development or ongoing care management.

Responsibilities:

• Help with hiring, onboard, train, coach, and retain RN Assessors
• Provide day-to-day supervision, regular one-on-ones, and performance management, including field observation and ride-alongs.
• Build and maintain a coverage plan so assessment timeliness is protected during PTO, leave, and turnover.
• Reinforce field-safety practices for independent in-home visits and support nurses working alone in the community.
• Conduct rigorous pre-submission audits of assessments (Uniform Core, Functional, and Comprehensive), coding, and SOAP notes to intercept errors before final submission to the health plan's review team.
• Ensure documentation is completed in GuidingCare within the 48-hour turnaround and that the team meets the health plan's completeness and quality standards, as measured through review and audit.
• Identify recurring error trends and drive corrective action and targeted education across the team.
• Support timely responses to review and audit findings within contractually required timelines.
• Serve as the subject-matter expert on the assessment process, the tools, and applicable regulatory, privacy (HIPAA), NCQA, and care management standards.
• Manage caseload distribution, visit scheduling across the daily slot structure and shift patterns, and territory and route planning to balance workload and completion targets.
• Track and report on team KPIs, including visits completed, assessment timeliness, accuracy, and submission deadlines.
• Partner with the scheduling team to keep assessor schedules full and efficient, and monitor productivity against targets.
• Partner with the health plan's program leadership through operations touchpoints and office hours, and collaborate with internal teams.
• Support compliance requirements, including workforce exclusion checks and timely completion of compliance, fraud-waste-and-abuse, and HIPAA training.
• Escalate clinical, compliance, or client concerns appropriately and follow through to resolution.
• Other duties as assigned