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VP, Global AI-Powered Customer Experience

Zendesk

Zendesk, a global leader in AI-powered CX, seeks a transformational CX leader to run the AI-powered support model at scale. You will govern an enterprise-wide program across email, messaging, voice, and self-service, shaping strategy with Product, Engineering, Sales, Customer Success, Renewals, and Finance. You’ll lead a 24/7 global advocacy organization, drive escalation and resolution governance, and use predictive analytics to anticipate needs. #J-18808-Ljbffr Zendesk

Vacancy posted 4 days ago
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