Guest Services Specialist

Guest Services Specialist At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve. Responsibilities: Promote Guest Services involvement based on the needs and interests of the patient/resident, preferences and life history. Provide input into the design of events, offerings and activities and assist in the planning of Guest Services opportunities. Plan and organize daily tasks and schedules. Facilitate group and individual activities for patient/residents of various cognitive and physical abilities in all component areas, e.g., physical, cognitive, social, spiritual, creative, wellness, sensory, community, and service. Participate in the formulation and follow through of the patient/resident care plan. Qualifications: High school diploma or equivalent is required Must have experience in Customer Service/Hospitality Benefits: Variable compensation plans Tuition, Travel, and Wireless Service Discounts Employee Assistance Program to support mental health Employee Foundation to financially assist through unforeseen hardships Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off Free 24/7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family members On-Demand Pay Program that allows for instant access to a portion of the money you've already earned We also offer several voluntary insurances such as: Pet Insurance Term and Whole Life Insurance Short-term Disability Hospital Indemnity Personal Accident Critical Illness Cancer Coverage Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service. Posted Salary Range USD $23.00 - USD $25.00 /Hr.