Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

ABOUT OUR AGENCY:
I opened my agency in 2016 after working as an insurance agent with another company and gaining valuable experience at State Farm earlier in my career. Today, our team includes eight talented members, and we’ve built a culture that is both fun-loving and high-producing — the kind of environment where people enjoy coming to work and take pride in achieving big goals together.

We stay active in the community through our sponsorship of the local lacrosse team, and we’re always looking for ways to give back and stay connected.

Our office offers random bonuses, a 401k, strong work–life balance, and a hiring bonus for new team members. We’re looking for someone who is goal-driven, motivated by recognition, and ready to contribute to a positive, energetic team. If you love working hard, having fun, and celebrating wins, you’ll fit right in here.

ROLE DESCRIPTION:

As a {{ job.name }} with {{ account.name }}, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.