Barista

Barista Position Summary

As a Barista for Porter Hospitality, you'll prepare and serve outstanding coffee beverages while educating customers about Onyx Coffee's distinctive flavor profiles and sustainable sourcing practices. You'll be the face of our café, creating memorable experiences for each customer.

Essential Functions

• Prepares and serves hot and cold beverages, such as coffee, blended coffee, and tea, to patrons; correctly customizes orders as requested.
• Describes product details to customers in partnership with Onyx coffee.
• Receives and processes customer payments.
• Serves prepared baked goods including pastries.
• Ensures customer service stations are properly stocked with paper products or beverage preparation items.
• Cleans and sanitizes all equipment, utensils, dishes, and work areas.
• Cleans and sanitizes service and seating areas.
• Ensures proper functioning of freezers, refrigerators, and heating by routinely checking temperatures in that equipment.
• Stocks supplies or retail products; may inventory, order, or receive products as directed.
• Performs other related duties as assigned.
• Accurately handle POS transactions and orders, ensuring efficiency and accuracy in a high-paced setting.
• Maintain a friendly and engaging attitude while interacting with customers and fellow team members.

Knowledge, Skills, and Abilities

• Excellent oral and written communication and organizational skills.
• Excellent interpersonal skills with the ability to work as a team with internal departments, external vendors, suppliers, and customers.
• Self-motivated and able to make decisions and exercise prudent judgement with minimal guidance.
• Experience with POS systems such as Toast, Square, Shopify or similar a plus.
• Knowledge of Microsoft Office programs with ability to learn in house programs.
• Ability to follow all safe food handling procedures and sanitation practices.
• Good memory to manage multiple orders simultaneously and recall faces, names, and preferences of frequent patrons.
• Ability to serve customers quickly, efficiently, and kindly.
• Flexibility to work nights and holidays as required by business needs.

Education/Experience

• Must successfully complete training in food preparation, food service skills, and customer service procedures.
• 1-2 years of experience in a customer-facing role, preferably within hospitality or food service.
• CA Food Handler's Permit required.
• Experience working in both counter-service and full-service settings is a plus.
• Previous barista training or willingness to learn espresso and coffee preparation is preferred.

Personal Competencies

Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels.

Relationship management and Teamwork: The ability to leverage interpersonal skills to establish rapport and develop relationships as part of a multifunctional team in a fast-paced, collaborative and deadline driven environment.

Time Management: Ability to multi-task to meet goals, good time management skills and ability to take ownership for project deliverables.

Communications & Problem Solving: Ability to remain optimistic and enthusiastic while creatively solving problems. Convey information to all key stakeholders in both written and verbal formats. Determine and utilize the appropriate communication channels.

Empathy, Involvement & Support: Listen and respond with empathy. Ability to understand issues and different perspectives of others. Ability to ask for help and encourage others.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Regularly works with others face to face, over the phone and email in an office environment with moderate noise. Nature of work may require time spent out of the office; reliable transportation required. Periodically works outside and may work around moving objects, dust, and dirt.

If you are passionate about creating delicious food, love working in a collaborative environment, and are excited about joining a growing company, we'd love to hear from you!