Remote Member Support Specialist

The Member Support Specialist serves as the first point of contact for members, clients, or customers. This roleis responsible forhandling inbound and outbound calls, responding to text messages and emails, managing case work, documenting interactions accurately, and ensuring a positive customer experience. This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY High school diploma or equivalent. ~ Minimum 1 year of customer service, call center, support, or case management experience preferred. ~ Strong interpersonal and relationship-building abilities. ~ Proficiencywith CRM, case management, or customer support systems. ~ Basic computer anddata-entryskills. Handle inbound and outbound phone calls professionally and efficiently. ~ Respond to customer inquiries via text, email, and other communication channels. ~ Create, update, and manage customer cases within company systems. ~ Document all interactions accurately and completely. ~ Resolve routine customer issues and inquiries at first contact whenever possible. ~ Maintainaccuraterecords and ensure data integrity. ~ Meet quality, productivity, and service-level expectations. ~ Collaborate with internal teams to resolve customer concerns. ~ Providea positive, empathetic, and professional customer experience. $Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds) Paid Training - typically 1-2 weeks in length from 9:00am-6:00pm Mon-Fri (EST) Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. If you would like more information about how your data is processed, please contact us.