IT Systems Administrator

IT Systems Administrator Department: Information Technology Employment Type: Full Time Location: Headquarters Reporting To: Tim Malone Compensation: $85,000.00 - $95,000.00 / hour Description We are seeking a hands-on IT Systems Administrator to support and administer the technology environment at our Chatsworth headquarters. This is a mid-level position for an IT professional with three to five years of recent hands-on experience who has developed strong technical fundamentals and is ready for broader responsibility in a manufacturing and engineering environment. The successful candidate will provide onsite user and infrastructure support; administer Microsoft systems and services; troubleshoot networks, servers, virtualization, hardware, and business applications; and work collaboratively with internal IT, Engineering, DevOps, our managed service provider, and specialized technology vendors. Canoga Perkins operates a diverse technology environment that includes modern cloud services as well as established and legacy systems supporting manufacturing, engineering, ERP, facilities, and day-to-day business operations. Candidates are not Key Responsibilities Serve as a primary onsite technical resource for employees at the Chatsworth facility. Respond to and troubleshoot user issues involving workstations, applications, accounts, printers, connectivity, phones, peripherals, and other business technology. Communicate effectively with users, understand the underlying need, and provide appropriate follow-through even when the issue requires escalation to another technical resource. Recognize when an issue can be resolved independently and when assistance is required from internal IT, the managed service provider, DevOps, Engineering, or a specialized vendor. Support and administer Windows 10 and Windows 11 workstations and Microsoft desktop applications. Perform routine administration and troubleshooting involving Active Directory, Microsoft Entra ID, Microsoft 365, Exchange Online, Outlook, SharePoint, authentication, permissions, user accounts, groups, and MFA. Assist with employee onboarding and offboarding, including accounts, permissions, equipment, software, and access requirements. Support Windows Server environments and common infrastructure services including DNS, DHCP, Group Policy, file services, and print services. Troubleshoot TCP/IP networking, IP addressing, DNS, DHCP, routing, switching, wireless connectivity, VPN, and related network services. Assist with switches, routers, firewalls, wireless infrastructure, network cabling, patching, WAN/ISP equipment, and other physical network infrastructure. Support virtualized server environments and understand the relationship between physical hosts, virtual machines, networking, and storage. Assist with VMware ESXi/vCenter and Proxmox environments. Provide support for Windows and Linux servers as appropriate to the role. Understand enterprise storage concepts including SAN, NAS, and direct-attached storage. Assist with server-room and wiring-closet equipment including servers, storage, switches, firewalls, UPS systems, cabling, and telecommunications equipment. Support laptops, desktops, printers, multifunction devices, label printers, phones, and other onsite technology. Assist with backup, disaster-recovery, endpoint-security, patching, monitoring, and infrastructure-continuity activities. Learn and support Canoga Perkins business and manufacturing systems, which may include QAD ERP, DocLib, FormTrap, CodeSoft, label-printing systems, production-floor computers, ESD systems, engineering applications, and other vendor-supported or legacy systems. Troubleshoot workstation, connectivity, access, printing, infrastructure, and related dependencies before escalating application-specific issues. Assist with hardware and software inventory, equipment deployment, replacement, warranty, retirement, and lifecycle tracking. Coordinate appropriately with MSP and vendor personnel and follow escalated issues through resolution. Maintain and improve technical documentation covering procedures, systems, configurations, dependencies, recurring issues, and escalation paths. Participate actively in structured training and knowledge transfer and progressively assume responsibility for recurring operational activities. Participate in infrastructure, networking, systems, security, business-application, and other IT projects as assigned. Promote sound IT practices while exercising appropriate caution with unfamiliar, legacy, manufacturing, engineering, or business-critical systems. Skills, Knowledge and Expertise Three to five years of recent hands-on professional IT experience required. Strong proficiency with Windows 10 and Windows 11. Strong proficiency with Microsoft Office and Microsoft 365 productivity applications. Hands-on experience with Active Directory and Windows domain environments. Working knowledge of Microsoft 365, Entra ID, Exchange Online, and Microsoft cloud administration. Strong understanding of networking fundamentals including TCP/IP, IP addressing, DNS, DHCP, routing, switching, VPN, and network troubleshooting. Working understanding of virtualization, physical hosts, virtual machines, networking, and storage. Familiarity with VMware environments; ESXi and/or vCenter experience preferred. Familiarity with Windows Server administration. Basic familiarity with Linux environments strongly preferred. Solid understanding of IT hardware including laptops, workstations, printers, servers, cabling, switches, routers, firewalls, and related equipment. Hardware and networking knowledge comparable to CompTIA A+ and Network+ fundamentals, whether gained through certification, education, or practical experience. Strong troubleshooting and analytical skills. Ability to communicate technical information clearly to technical and nontechnical users. Demonstrated ability to work professionally with users experiencing urgent or frustrating technical problems. Sound judgment and willingness to ask for assistance or elevate when appropriate. Strong documentation, organization, and follow-through skills. Ability to work independently after appropriate training and orientation. Ability and willingness to work onsite in Chatsworth five days per week. PREFERRED QUALIFICATIONS Experience supporting IT in a manufacturing, engineering, telecommunications, or technology company. Familiarity with manufacturing or ERP systems and business processes. General understanding of manufacturing concepts such as Bill of Materials, work orders, inventory, planning, purchasing, purchase requisitions, purchase orders, production, shipping, and quality. Experience with VMware vCenter, Proxmox, Linux, Azure, Group Policy, SharePoint, Fortinet, VPN technologies, SAN/NAS storage, backup and disaster-recovery systems, RMM/endpoint-management platforms, MFA/SSO, and cybersecurity tools. Experience working with a managed service provider or coordinating specialized technology vendors. Experience supporting engineering, software-development, laboratory, manufacturing-floor, or other nontraditional IT environments. CompTIA, Microsoft, VMware, networking, security, cloud, or similar technical certifications. Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience. Benefits Canoga Perkins offers a comprehensive benefits package designed to support the health, financial well-being, and professional development of our employees. Benefits include: Medical, Dental & Vision Insurance – Anthem Blue Cross HMO/PPO and Kaiser Permanente HMO options, with company contributions toward employee and eligible dependent coverage. Life Insurance Flexible Spending Accounts (FSA) – Medical and Dependent Care reimbursement accounts. 401(k) Retirement Plan through Empower. Company Profit Sharing Plan – Company contributions based on profitability. Paid Time Off (PTO) – 15 days annually for employees with 0–5 years of service and 20 days annually after 5 years. Paid Holidays – 9 company holidays plus 1 floating holiday annually. Tuition Reimbursement for pre-approved job-related coursework and degree programs. #J-18808-Ljbffr