LEASING ASSOCIATE

Job Details

Job Location: 1082 W 7TH ST - LOS ANGELES, CA 90017. Position Type: Full Time. Salary Range: $20.00 - $22.00 Hourly.

As a Leasing Associate, you will play a crucial role at GHP. You will be the “face” of the company and responsible for making an extraordinary long‑lasting first impression at our brand‑new Community. It is you who will be the first contact for our prospective residents and it is you who will be the driving force in helping them find the best place to call home. By combining your passion, knowledge and outstanding customer service skills, you will build connections and show our prospective residents why they should select GHP as their new home.

We are looking for an outgoing and friendly leasing professional with an entrepreneurial mindset and passion for lease‑ups!

REPORTS TO: Leasing Manager

HOW YOU WILL CONTRIBUTE:

Customer Experience:

• Demonstrates service excellence by upholding the GHP core values of Care, Excellence, Ownership, and Integrity.
• Cultivates personal relationships with prospective clients and provides a memorable leasing experience.
• Creates a sense of community and an outstanding living experience for new residents.
• Drives online reputation results including Yelp, Google and NPS surveys.

Sales and Marketing:

• Meets occupancy goals and demonstrates consistently strong closing ratio.
• Creates daily outreach goals and manages a pipeline of prospective clients.
• Manages CRM queue (Customer Relationship Management system) and ensures that all leads receive a personalized follow‑up.
• Creates awareness of the community by managing day‑to‑day creative campaigns including TikTok, Instagram, etc.
• Proactively acquires knowledge about local competitors, current offerings, and the residential market as a whole.
• Takes ownership to drive their own business and proactively proposes process improvement initiatives to the community and corporate stakeholders (e.g., GHP Marketing team).

Operations:

• Maintains a fundamental working knowledge of all lease documentation, policies and procedures (e.g. Fair Housing guidelines, renter’s insurance policy, lease forms and agreements, etc.).
• Effectively utilizes current software (Yardi, CRM, etc.) and quickly adapts to newly implemented platforms.

QualificationsYOU HAVE:

• Desire to deliver an exceptional resident and colleague experience in a fast‑paced, high‑energy environment
• Personable, positive, team‑oriented mindset
• Ability to multitask, work independently, manage competing requests and priorities
• High school diploma or equivalent experience
• 2-5 years' practical experience in sales or customer relations
• Knowledge of Fair Housing preferred
• Lease‑up experience is a plus
• General computer skills required
• Must pass background and drug test screening

PHYSICAL REQUIREMENTS:

• Frequently move/traverse, ascend/descend stairs in/around apartment homes and community
• Constantly positions self to bend, stoop, reach, lift
• Occasionally lift/move/carry up to 25lbs with/without assistance
• Frequently lift/move/carry 5lbs
• Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors
• Ability to remain in a stationary position for extended periods of time
• Ability to observe details at close range (within a few feet of the observer).
• Constantly operates computer, 10-key and other office productivity machinery.
• Constantly works in low to moderate noise levels
• Constantly works in outdoor weather conditions

Benefits:

• Fully paid medical insurance available to employees along with dental, vision.
• Other benefits include: flexible spending account, Life/AD&D, Employee Assistance Program, TicketsAtWork.
• There is also free onsite parking.