Assistant Manager Retail Full Time

Job Description

Job Description

Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should send an email to View email address on us.fitly.work. NOTE: This email is for accommodation requests ONLY. Any other inquires will not receive a response.

Job Description

The Assistant General Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. We're looking for motivated leaders to join our management team at Planet Fitness. If you have retail management experience, strong customer service skills, and a passion for team leadership, this is your opportunity to grow your career.

Top Benefits and Perks

• Opportunity for future advancement into a General Manager position which has a starting salary of 50K+ Bonuses.
• Health Insurance options (Medical, Dental, Vision)
• Life Insurance & Disability Coverage options
• Paid Time Off (PTO) & 7 Paid Holidays off per year
• Flexible Scheduling
• 401(k) with Company Match
• Daily Pay Options
• Employee Discounts on Products and Services
• Professional Development & Training
• Casual Dress Code & Free Work Shirt options yearly.
• Free Gym Access
• Free Tanning
• Free Wellness Spa Services
• Employee Wellness Programs w/yearly $125 reimbursement option
• Exclusive Discounts at Outside Retailers

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities
• Answer phones in a friendly manner and assist callers with a variety of questions
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.
• Candidate should expect to work five days per week, and approximately a 40-to-45-hour work schedule depending on hourly or salary status.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness is preferred but not required.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required. (Can complete upon hire)
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking with clients and other staff members in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided for your safety)
• Ability to work independently and alone during shifts as business needs require.

Applicant Statement: I certify that my answers to all questions are true and correct without any consequential omissions of any kind whatsoever. I further understand that any material omissions, false, misleading or otherwise incorrect statements made on this application or during the pre-employment process may be grounds for cancellation of this application or, if I am employed at the time it is discovered, my immediate termination. I give the employer the right to contact and obtain information from all references, employers, educational institutions and to otherwise verify the accuracy of the information contained in this application. I hereby release from liability the employer and its representatives for seeking, gathering and using such information and all other persons, corporations, or organizations for furnishing such information. I understand that the employer is an equal opportunity employer and as such does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by local, state or federal law. If I am hired, I understand that I am free to resign at any time, with or without cause and without prior notice, and the employer reserves the same right to terminate my employment at any time, with or without cause and without prior notice, except as may be required by law. I understand that this application does not constitute an agreement or contract for employment for any specified period or definite duration and that no representative of the employer, other than an authorized officer, has the authority to make any assurances to the contrary. I further understand that any such assurances must be in writing and signed by an authorized officer. I understand it is the company’s policy not to refuse to hire a qualified individual with a disability because of that person’s need for a reasonable accommodation as required by the ADA. I also understand that if I am hired, I will be required to provide proof of identity and legal work authorization. Finally, I understand that this application is current for only 90 days, and at the conclusion of this time, if I have not heard from the employer and still wish to be considered for employment, it will be necessary to fill out a new application.

By submitting an application, each applicant represents and warrants that they have read and fully understand the foregoing information, that they are seeking employment under these conditions, and that their application submission will be their electronically signed application form .