Business Development & Operations Specialist (Logistics)

Description Role Overview We are looking for a high-performance Business Development & Operations Specialist to serve as a pivotal dual-function team member. You will act as the primary engine for our freight growth by identifying and securing new shipping lanes, while simultaneously acting as a crucial operational safety net for our customer service and dispatch teams. The ideal candidate possesses a "hunter" mentality for sales combined with the "operator" discipline to manage the lifecycle of a load from inception to delivery. Core Responsibilities I. Freight Development & Sales (60%) Targeted Prospecting: Research and qualify leads within target industries; identify high-potential shippers to build a sustainable book of business. Strategic Outreach: Manage a high volume of daily outbound calls, emails, and LinkedIn outreach to logistics managers and supply chain directors. Pipeline Management: Utilize our CRM to track leads, manage lead status, document interactions, and maintain a rigorous follow-up cadence. Lane Development: Analyze current market capacity and our existing lane data to identify opportunities where we have a competitive advantage. Contract Negotiation: Present service proposals, negotiate freight rates, and convert leads into committed customers. II. Operational Support & Customer Service (40%) Operational Backstop: Serve as the primary point of contact for customer service escalations; jump into live shipments to resolve issues such as detention, re-consignment, or service failures. Load Lifecycle Management: Monitor active loads for carrier compliance, dispatch efficiency, and timely updates. Client Communication: Maintain proactive communication with customers regarding shipment status, potential delays, and final delivery confirmation. Issue Resolution: Think critically under pressure to troubleshoot logistical bottlenecks, ensuring our commitment to the shipper is upheld despite unforeseen transit challenges. Requirements Required Qualifications Experience: 2+ years of experience in third-party logistics (3PL) freight brokerage or carrier relations. Logistics Proficiency: Deep understanding of truckload operations, including equipment types (e.g., 53ft Van, Reefer), market lane trends, and industry-standard documentation (BOLs, Rate Confirmations). Communication: Advanced professional communication skills, specifically the ability to persuade during sales calls and maintain composure during high-stress operational crises. Technical Literacy: Expert-level familiarity with Transportation Management Systems (TMS) and CRM software (e.g., Salesforce, Hubspot, or industry-specific platforms). Mathematical Aptitude: Ability to quickly calculate margins, mileage, and rate-per-mile to ensure profitability on every lane quoted. Success Metrics (KPIs) New Customer Onboarding: Number of new shippers qualified and moved per month. Load Coverage Efficiency: Ability to successfully cover new lanes sourced. Operational Responsiveness: Speed and accuracy in resolving customer/carrier inquiries during backup coverage. Customer Retention: Ensuring high service levels to prevent churn in accounts you have sourced. #J-18808-Ljbffr QuickFreight Dot Com LLC