Customer Success Specialist

Customer Success Specialist

Fairport

Competitive salary

Health benefits effective from the first day

Up to 100% education reimbursement towards a degree

401k matching (vesting immediately)

Annual reviews and career development planning

Paid Maternity/Paternity leave, Adoption leave, Life Insurance, and more

Colleagues with a genuine desire to innovate and solve complicated problems

Emphasis on inclusion and diversity

Autonomy and breadth of responsibility typical in a medium-sized company

Resources, standard methodologies, and growth opportunities found in a Fortune 500 company like Fortive

Exposure to various facets of the business

Triaging and replying to client requests

Working with engineering and production teams to ensure a smooth client experience

Continuous improvement for customers, products, processes, and self

Managing orders and provide proactive support using Salesforce, Teams, Outlook and Oracle from entry to delivery

Act as tier 1 phone support for inbound calls, escalating to appropriate departments

Some quoting functions may be required

Ability to evaluate problems and propose solutions

Minimum 1 year of related customer service experience

Associate's degree preferred

Strong written and verbal communication skills

Strong phone etiquette and problem-solving skills

Strong data entry skills

Focus on customer success

Attention to detail and ability to quickly learn new processes

Process improvement experience

Collaborates well with teammates and cross-functionally

Works within established procedures with moderate supervision

Oracle and Salesforce experience

Knowledge of electric power transmission and distribution

Bilingual is a plus

Able to use formulas and manipulate Microsoft Excel spreadsheets

Knowledge of Purchase Order process to shipment, including International

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers' needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.

We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at View email address on click.appcast.io.

The salary range for this position (in local currency) is 17.64-32.74