Transportation Carrier Manager

Job Description

Job Description

Carrier Development Manager 

Join a Growing Transportation Leader and Help Build the Future of Our Carrier Network 
We are seeking a relationship-driven, strategic Carrier Development Manager to strengthen carrier partnerships, improve network performance, and support long-term growth. This role serves as the bridge between carriers, operations, and sales while developing a preferred carrier network that drives service excellence and profitability. 

What You Will Do 

• Build and maintain relationships with core and high-volume carrier partners. 

• Conduct regular touchpoints, quarterly business reviews, and annual in-person meetings. 

• Understand carrier networks, capacity, strategic lanes, and growth objectives. 

• Serve as the primary liaison between carriers, operations, and sales teams. 

• Provide carrier scorecards and actionable performance feedback. 

• Partner with operations to align freight opportunities with carrier networks. 

• Monitor service issues and proactively resolve carrier concerns. 

• Recruit new carriers through outreach, referrals, industry events, and market expansion initiatives. 

• Oversee carrier onboarding to ensure readiness and compliance. 

Key Performance Metrics 

• Carrier Retention Rate 

• Core Carrier Utilization 

• Carrier Growth Rate 

• New Carrier Activation Rate 

• Carrier Satisfaction (CSAT/NPS) 

• On-Time Performance 

• Tender Acceptance Rate 

• Reduction in Carrier Churn 

• Issue Resolution Time 

• Strategic Carrier Coverage vs. Spot Market Utilization 

• Carrier Compliance Score 

Why Join Us 

• Make a measurable impact on a growing transportation organization. 

• Help shape a best-in-class carrier network strategy. 

• Collaborate with high-performing sales and operations teams. 

• Participate in a performance-driven culture with incentive opportunities tied to retention, margin quality, and carrier development.