Financial Counselor

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dedicated Financial Counselor to join their team. This role involves obtaining and documenting patient demographic and financial information while educating patients about financial assistance programs.

Key Responsibilities

• Obtain and document patient demographic and financial information.
• Screen patients for New Jersey Medicaid and Charity Care eligibility.
• Complete and submit Medicaid and Charity Care applications to the appropriate state and county agencies.
• Follow up with patients and family members to obtain required documentation and ensure timely application completion.
• Process incoming patient correspondence and supporting documentation.
• Complete Presumptive Eligibility (PE) determinations for qualified patients.
• Verify insurance coverage and eligibility when applicable.
• Educate patients on financial assistance programs and available payment options.
• Collect self-pay deposits when required.
• Establish and negotiate payment arrangements with patients.
• Prepare financial estimates based on treatment plans, deductibles, copays, and insurance benefits.
• Resolve complex patient financial issues and escalate only the most advanced concerns when necessary.
• Provide guidance, coaching, and support to less experienced team members.
• Perform additional duties as assigned.

Qualifications

• Bilingual required.
• Strong communication, patient advocacy, and problem-solving skills.
• Experience working with insurance verification, Medicaid, Charity Care, healthcare revenue cycle, or patient access functions is highly preferred.

Skills

• Spanish language proficiency.
• Experience with EPIC EMR is preferred.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).


Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

* As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.