Field Service Technician

Company Description

Job Description

The Field Service Technician will be responsible for installing, maintaining, and troubleshooting railroad diagnostic and monitoring systems across North America.

What will your typical day look like?

Field Technician Duties and Responsibilities:

• Attention to detail while in the field to spot mechanical defects

• Ability to use Electronics Test Equipment (Multimeter, RJ45 Cable Tester, Oscilloscope)

• Computer Skills (Word, Excel, PowerPoint)

• Can create instructions documentation

• Strong customer service skills while on the phone / onsite

• Able to use some common mechanical tools (Wrenches, drill, and heavy-duty tools)

• Has the Ability to lift 50 lbs. in the field.

• Excellent Communication (Verbal and Written)

• Installation and Maintenance (Installing, configuring, and maintaining equipment onsite).

• Site Monitoring and reporting of mechanical failures of the system component.

• Diagnosing and resolving technical issues for all Machine Vision equipment in the Field.

• Keeping records of service calls (Jira Tickets), installations, and Maintenance Service repairs.

• Diagnosed and solved problems efficiently while on-site/ remote support

• Troubleshot and repaired mechanical and electrical components.

• Training the customers on the proper use and maintenance of equipment.

• Performing Annual Maintenance Calibration (KinetiX Machine Vision Systems)

• Follow the railroad industry regulations and safety protocol while working on-site.

• Performing routine inspections and preventive maintenance
• Minimum of 65% of travel requirement (international and domestic)

What do we want to know about you?

Education Requirement:

• High School Diploma (Electrical and Mechanical with minimum of 2 - 3 years of working experience in the field) OR

• Associate/bachelor's degree (Electrical and Mechanical with 3 to 7 years of working experience in the field)

Qualifications

What do we want to know about you?

• High School Diploma or Associate's/Bachelor's degree in Electrical and/or Mechanical disciplines with minimum of 2 - 3 years of relevant field experience.

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Additional Information

Our job titles may span more than one career level. The salary rate for this role is currently $62100-85300 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible.

What could you accomplish in a place that puts People First?

At Wabtec, it's not just about a job - it's about the impact you make. When our people come together, we're Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you're ready to revolutionize how the world moves for future generations, Wabtec is the place for you.

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it's freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together - are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We're lifelong learners, obsessed with better. Learn more at

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We're building a culture where leadership, inclusion and your unique perspective fuel progress.

We're proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we've got you.