Assistant General Manager

Assistant General Manager

The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

Responsibilities include touring the operating departments daily, conducting weekly staff meetings, meeting financial review dates, holding monthly financial reviews, ensuring budgeted productivity levels, developing managers, participating in required M.O.D. coverage, maintaining direct contact with management trainees, adhering to Highgate Hotel policies, overseeing the budget process, ensuring training in service standards, creating a positive team-oriented environment, inspecting rooms regularly, ensuring complete processing of invoices, ensuring compliance with the monthly accounting calendar, ensuring cleanliness and maintenance of the physical property, ensuring employees are attentive and courteous, forecasting the hotel's financial position, preparing and conducting management interviews, interviewing prospective final candidates, performing performance appraisals, motivating and disciplining management personnel, performing any other duties as requested, ensuring fair and equitable treatment, meeting clients on the property, being in public areas during peak times, ensuring procedures for handling the hotel safe are followed, and conducting monthly credit meetings.

Qualifications include at least 5-6 years progressive experience in a hotel, long hours sometimes required, maintaining a warm and friendly demeanor, effective communication skills, multitasking and prioritizing skills, attending all hotel required meetings and trainings, participating in M.O.D. coverage, maintaining regular attendance, maintaining high standards of personal appearance and grooming, complying with Highgate Hotel standards, maximizing efforts towards productivity, handling problems effectively, understanding and evaluating complex information, maintaining confidentiality, and performing other duties as requested by management.