Overnight Front Desk - Night Auditor

Front Desk AssociateMaintain all areas of the front desk; clean and organized. Responds promptly to any guest inquiries or complaints. Take the initiative to greet guests in a friendly and warm manner. Assists in maintaining a clean and welcoming environment. Complete daily checklist ensuring that all billing issues are resolved. Ensure that rooms are listed in the computer as dirty in order for housekeeping to clean. Assist in setting up breakfast daily. Explain various hotel amenities such as free breakfast, fitness center, etc. to guests. Documents any new commercial customer checking in so that a new account can possibly be opened. Offer alternate solution if guest demand cannot be met. Covers other areas of hotel as needed. Document any guest accidents by completing the accident report form. Document and pass along whenever a complaint is reported. Other duties as assigned.High School diploma/GED required. Previous experience in hospitality preferred. Customer service experience required. Experience handling cash, credit card procedures, and use math concepts. Attention to detail and organized. Knowledge of the hotel layout, all amenities offered, and all procedures & organization. Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Kana Hotel Group