Client Service Associate - Golf

Client Service Associate

The Client Service Associate will play a key role in delivering white-glove support to professional golf clients, ensuring seamless day-to-day operations across travel, scheduling, and lifestyle management. This role works closely with agents and internal teams to proactively anticipate client needs, manage logistics, and support the overall client experience both on and off the course. This role reports directly to the President of Golf.

Responsibilities:

• Serve as a key point of contact for client needs, ensuring timely, professional, and discreet communication across athletes, agents, and internal teams
• Own end-to-end coordination of client logistics, including tournament travel, accommodations, ground transportation, itineraries, and scheduling ensuring seamless execution at all times
• Proactively anticipate client needs during tournament weeks and travel periods, ensuring clients are fully prepared across all commitments and obligations
• Support the delivery of white-glove client services, including lifestyle coordination, reservations, event planning, and other concierge-level requests
• Assist agents in managing client affairs by maintaining alignment across schedules, priorities, and external commitments (e.g., appearances, sponsorship obligations, pro-ams)
• Support the planning and execution of client events, appearances, and key moments, ensuring a high level of organization and attention to detail
• Maintain accurate and up-to-date client records, schedules, and preferences using internal systems (e.g., Monday.com), ensuring visibility across teams
• Build and maintain strong relationships with clients, agents, and internal stakeholders to support a seamless, high-quality client experience
• Identify and resolve client needs proactively, exercising sound judgment and maintaining discretion at all times
• Deliver a consistent, high-touch service experience across all client interactions, reinforcing The Familie's standard of excellence
• Maintain and manage client social media calendars, assisting with content planning and supporting overall social media strategy in partnership with internal teams