Customer Svcs Specialist

Who May Apply: Open to all qualified job seekers Date Posted: 09/28/2026 Closing Date: 10/12/2026 Hiring Agency/Seniority Unit: Explore Minnesota / Explore MN Tourism - IWT Work Shift/Work Hours: Day Shift Days of Work: Monday - Saturday Travel Required: No Salary Range: $20.68 - $25.85 / hourly Classified Status: Classified Bargaining Unit/Union: 218 - Insufficient Work Time/Unrep Work Area: Beaver Creek Welcome Center FLSA Status: Nonexempt Designated in Connect 700 Program for Applicants with Disabilities: Yes Who May Apply: Open to all qualified job seekers Date Posted: 09/28/2026 Closing Date: 10/12/2026 Hiring Agency/Seniority Unit: Explore Minnesota / Explore MN Tourism - IWT Division/Unit: Explore Minnesota / Beaver Creek Work Shift/Work Hours: Day Shift Days of Work: Monday - Saturday Travel Required: No Salary Range: $20.68 - $25.85 / hourly Classified Status: Classified Bargaining Unit/Union: 218 - Insufficient Work Time/Unrep Work Area: Beaver Creek Welcome Center FLSA Status: Nonexempt Designated in Connect 700 Program for Applicants with Disabilities: Yes Telework Eligible: No Full/Part Time: Part-Time Regular/Temporary: Unlimited Working Title: Customer Svcs Specialist Job Class: Customer Service Specialist Agency: Explore Minnesota The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Explore Minnesota is seeking a part-time customer service specialist to support stocking and visitor services at the Beaver Creek Welcome Center. This role ensures travelers and local communities have access to accurate, timely, and relevant travel information by maintaining brochure racks and informational materials. In a limited capacity, the position directly interacts with visitors and offers guidance on Minnesota’s destinations and travel experiences. This position helps create a welcoming environment for travelers from diverse backgrounds, regions, and countries, while supporting Explore Minnesota's mission. Job Summary This is a part-time position expected to work approximately 12 hours per week Industry support and responsive customer service Brochure and marketing material management Minimum Qualifications Candidates must meet all of the following criteria: Your resume should clearly describe how you meet each minimum a qualification listed, including dates of employment. Customer service practices and principles sufficient to identify each customer’s needs and meet quality standards for services that result in customer satisfaction. Contact suppliers to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other concerns. Experience stocking, organizing, or managing printed materials or inventory. Effectively communicate, listen to, and elicit information with tact and diplomacy Provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence Basic familiarity with digital navigation tools (e.g., map websites or apps). Knowledge of Microsoft Suite (specifically Word, Excel, Teams, Outlook) Preferred Qualifications Experience working in tourism, hospitality, visitor services, outdoor recreation, or related fields. Knowledge of Minnesota travel regions, attractions, and geography. Experience providing customer service in a public, retail, hospitality, volunteer, or similar setting Experience working with diverse cultural or international populations. Strong organizational skills and attention to detail. Ability to identify minor workflow or service improvements within established guidelines. Physical Requirements Ability to lift and move heavy materials across the building using safe lifting techniques. Ability to maintain a stationary position for long periods of time Ability to communicate effectively with customers/stakeholders Additional Requirements Resumes of all applicants to this posting will be evaluated against the Minimum Qualifications stated above. If your skills match the required skills for this position, the department may contact you. Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance and education. It includes contact with the applicant's current and/or former employers. A Criminal Background Check will be conducted on all finalists for this position. A criminal conviction will not automatically remove you from consideration for employment. When the position requires travel and the applicant drives a state owned or leased vehicle, a driver's license record check will be conducted. Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g.,H1B status). About Explore Minnesota Explore Minnesota is the state’s promotional agency dedicated to growing Minnesota’s economy through tourism, talent attraction and economic development marketing. By leveraging public and private partnerships, we highlight the vitality, diversity, and overall livability of our state. Working together to improve the state we love. What do Minnesota's State employees have in common? A sense of purpose in their work Connection with their coworkers and communities Opportunities for personal and professional growth Benefits Your benefits may include: Paid vacation and sick leave 12 paid holidays each year 6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Support to help you reach your career goals: Training, classes, and professional development Tuition reimbursement Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov) Employee Assistance Program (EAP) for work/life support: A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law. Applicants With Disabilities Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at View phone number on click.appcast.io or email View email address on click.appcast.io and let us know the support you need. #J-18808-Ljbffr Explore Minnesota