CCAI Voice AI Solutions Developer
FUSTIS LLC
Job Title – CCAI Voice AI Solutions Developer Eligibility: US Citizen & GC holders only Job Description: Key Responsibilities: Design, build, and demonstrate conversational AI prototypes for voice IVR and chat using Dialogflow CX, CCAI Platform, and Agent Assist (for intents, flows, routing logic, and end-to-end customer journeys). Research and propose new prototype ideas to enhance customer experience and business operations. Build proofs-of-concept (POCs), demonstrate solutions to leadership and stakeholders, deliver knowledge transfer (KT) sessions, and create comprehensive end-to-end documentation (e.g., architecture, setup steps, configs, runbooks, known issues) to enable a smooth handover to the development team. Understand Genesys Cloud platform and cross-team coordination for end-to-end delivery. Develop and deploy webhook services and back-end integrations for the virtual agent using Python and/or Java, including API integrations and service-to-service communication patterns for production-style architectures. Implement event-driven and serverless components on GCP using Cloud Run, Cloud Functions, and Pub/Sub. Containerize services with Docker (and Kubernetes concepts where necessary). Build and maintain a Genesys AudioHook to GCP pipeline for real-time audio streaming, enabling live transcription and AI-driven insights using speech-to-text and related GCP services. Troubleshoot and improve performance and reliability by analyzing telemetry in Google Logs Explorer and Cloud Monitoring, focusing on reducing latency and improving customer experience. Develop daily hands-on Google Cloud and CCAI tools including but not limited to the following: Dialogflow CX (including playbooks), CCAI Agent Assist, CCAI Insights, CCAI Platform, Cloud functions, Compute Engine, Memorystore (Redis), Firestore, BigQuery, Terraform, and Python and Java (for service development and integrations). Desired Skills: Google Professional Cloud Developer certification Customer Engagement Suite with Google AI – Technical Expert credential #J-18808-Ljbffr FUSTIS LLC
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