Volunteer Operations Specialist

Your Role in Our Mission The Volunteer Operations Specialist supports a safe, organized, and positive in‑house volunteer experience at Food Bank of the Rockies. This role will oversee and support various projects including but not limited to Sorting, Repack, CSFP, Loose Repack and Produce Bag programs. The position assists in organizing the safety and flow of the work area for both set‑up and breakdown and provides hands‑on support to the volunteers throughout each shift. The position requires good communication skills in both public‑facing circumstances and with internal Food Bank of the Rockies (FBR) staff. This individual works directly with the Volunteer Operations Supervisor for inventory accuracy, data entry, and creating a memorable and fulfilling volunteer experience. What You’ll Do Oversee various tasks including project set‑up and breakdown of work areas Train volunteers for assigned tasks that take place within the Volunteer Center, Food Bank of the Rockies’ mission, and safe work practices Assist with managing re‑call items received from Feeding America (FA) and monitor for compliance Maintain the warehouse in a neat, clean and orderly manner according to Feeding America, American Institute of Baking (AIB), and FBR sanitation standards of practice Utilize CERES (warehouse inventory system) to create pallet tags for all re‑pack projects Assist with moving products in and out of the room with electric pallet‑jack or manual pallet jack Pallet put‑aways using a scan‑gun Organize, clean and secure Volunteer Center at end of each workday Ensure proper handling of refrigerated, frozen, and dry food products and communicate safety standards to volunteers Follow all FBR safety guidelines and regulations to help maintain a safe work environment Provide back‑up support for other Volunteer Operations staff as needed Handle confidential information with discretion and care, ensuring the privacy and respect of employees, volunteers, partners, donors, or others How the Work Gets Done The Volunteer Operations Specialist demonstrates the following core competencies in daily practice: Instills Trust: Communicates honestly and transparently with peers and leaders. Builds trust through consistent actions and reliability in daily responsibilities. Collaborates: Shares ideas with team members to enhance the volunteer experience. Works effectively with teams across Operations and the broader food bank community to gather perspectives and support informed decisions that benefit staff and volunteers. Customer‑Centric Focus: Ensures that the volunteers have a productive, safe, and rewarding experience. Encouraged to visit/volunteer with our partner agencies and Programs teams to build relationships and deepen their understanding of community impact. Ability to build strong relationships within Operations to foster a respectful workplace environment. Ensures Accountability: Takes ownership of individual and team goals. Addresses issues promptly and holds self and others responsible for outcomes. What We’re Looking For Commitment to fulfilling the Food Bank of the Rockies mission and positively representing the brand both internally and externally Demonstrate compassion and sensitivity Able to interact with others in a diplomatic, courteous and positive manner, maintaining a professional demeanor and responding with urgency when necessary Ability to coordinate and prioritize multiple tasks Self‑directed, proactive, and independent problem solver Show strong teambuilding and interpersonal skills High School diploma or equivalent required Experience with Microsoft Office suite including Word, Excel, and Outlook Prior experience in customer service/volunteer environments Benefits At Food Bank of the Rockies, we provide a fulfilling workplace along with a comprehensive benefits package that includes: Generous Paid Time Off: Flexible paid time off, including 10 paid holidays, sick leave, and opportunities for paid volunteer time. Robust Retirement Plan: A 401(k)-retirement plan with a 4.5% employer match, plus additional matching based on tenure for a total potential match of up to 8.5%, to support your long‑term financial security. Comprehensive Health Coverage: Competitive health, dental, vision, and life insurance plans to support your and your family’s needs. Medical and Parental Leave: Leave time is offered through the Colorado‑funded FAMLI (Family and Medical Leave Insurance) Program. Bilingual Incentive: A monthly incentive for certified bilingual staff, recognizing and rewarding your valuable language skills. Expected Hours of Work This is a full‑time, non‑exempt role working 40 hours per week with a work schedule that consists of Tuesday – Saturday, 8:00 am – 4:30 pm. Food Bank of the Rockies is an Equal Opportunity Employer (EOE), M/F/D/V/SO. We are committed to providing reasonable accommodations to applicants with disabilities in order to participate in the application or interview process. If you require any accommodation, please contact us at View email address on click.appcast.io or View phone number on click.appcast.io. Additional Information The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Daily use of heavy equipment including forklift, stand up/sit down lift truck, step up pallet jack, automatic pallet jack and manual pallet jack Push and pull up to 2,000 lb. pallets with a manual pallet jack Frequently lift/move up to 50 pounds Frequently working in a multi‑temp warehouse environment, temperatures may vary (hot/cold) Using office equipment such as a computer, mouse, keyboard, printer #J-18808-Ljbffr Feeding America