Service Management Lead

Service Management LeadLocation: Washington, DCDuration: Fulltime-PermanentSalary: OpenTotal Experience Required: 8 YearsMandatory Technical SkillsITIL Certified service management expertExperience in managing infrastructure support Datacenter administration projectsResponsible for creating and establishing ITIL framework for steady state projectsDevelopment and implementation of service roadmaps, service enhancements and release management processesUnderstand business requirements and ensure services are enhanced to meet those requirementsEstablish command and control structures for Major Incident Management that dynamically expand depending on the situationEnsure adherence to service management policies and proceduresCentralized reporting (service metrics) and controls of Services, Risk management and Audit supportEnsure all the risk findings are addressed and remediated by the teamProvide consultant level support for problem management and root cause identificationResponsible for providing guidance in Asset and Configuration management