Programs - Family Services Program Trainer

CDSS Case Management - Family Services Program Trainer

100% Onsite - Location: Los Angeles, CA 90056

What We're Looking For:

We are seeking a Family Services Program Trainer will conduct training exercises, classes and structured activities for individuals of the Family Services department. In this role, the Family Services Program Trainer is responsible for planning, implementing, and delivery of program training curriculum. Additional responsibility include evaluating initial and ongoing learning opportunities to achieve consistency, efficiency, compliance and productivity among trainees. Recommends, develops and implements modifications related to training activities, content and methodology based on needs of participants. Assists in the implementation of contract changes by developing and delivering trainings and materials.

Responsibilities:

• Design, develop, and map out training programs for Family Services
• Develop training cohort for new staff and oversee the onboarding of new staff
• Develop testing/exams to ensure the retention of information and to assess effectiveness of trainings
• Prepare staff for day-to-day activities by developing basic skills such as time management, organization, customer service/engagement, etc.
• Instill company culture and core values into all trainings and ensure that new/onboarding staff reflect agency's missions and values
• Select appropriate training methods and activities (e.g. simulations, mentoring, on-the-job training, professional development classes)
• Market available training to employees and provide necessary information about sessions to maximize staff participation
• Conduct training needs assessment and identify skills or knowledge gaps that need to be addressed
• Design, prepare and order educational aids and materials
• Gather feedback from trainers and trainees after each educational session
• Partner with internal stakeholders and liaise with experts regarding instructional designs
• Maintain updated curriculum database and training records
• Manage and maintain in-house training facilities and equipment
• Research and recommend new training methods
• Performs other duties as assigned

Experience, Knowledge, Skills and Abilities You Should Possess:

• Bachelor's degree in Organizational Development, Education, Instructional Design or a related field preferred; a combination of education and work experience equivalent to the degree may be considered.
• Minimum 5 years experience in organization development and/or training and development required.
• Strong knowledge of training techniques, various training models; including learning theories. Preferred experience of child care subsidy with knowledge of program regulations that guide the subsidy industry (including California Code of Regulations specific to Title 5, and CDSS' Manual of Policies and Procedures).
• Strong computer skills, including MS Office and database skills.
• Excellent oral, written, interpersonal, and customer service skills required, with the ability to deal with tact and diplomacy with all levels of the organization.
• Must be flexible and able to manage multiple tasks and handle changing priorities and deadlines.
• Must be able to interact with diverse individuals, groups, and levels of the organization. Requires considerable accuracy and ability to produce under tight deadlines.
• Must possess advanced computer software proficiency in Microsoft Office programs (including Visio, Project, and Access)

Total Package of Benefits

• Medical/ Dental/ Vision - 95% paid by employer
• Pet Insurance
• Employee Assistance Program
• Voluntary Life and AD&D for Employee, Spouse and Children
• 401k Matching Options
• Flex Spending (Health Care and Dependent Care)
• Mutual of Omaha (STD, Accident, & Critical Illness)
• Generous Sick and Vacation Time
• Paid Holidays + Paid Winter Break from 12/24 - 1/1 (for select positions)
• Opportunity for Growth and Development
• Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Crystal Stairs, Inc. is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.