Quality Assurance Specialist III

Performing in-depth system and procedural audits, the full-time remote Quality Assurance Specialist III will manage audits of service, claims, and enrollment functions, ensuring compliance and accuracy while mentoring less experienced staff. Key responsibilities Conduct regular audits to identify and document transaction errors, ensuring compliance with policies and procedures Assist in the development and implementation of special department projects and new processes Provide coaching and feedback, creating improvement plans for individual and group deficiencies Required qualifications High School Diploma or GED 5 years of experience in Auditing, Quality Assurance, Operations, Training, or Project Management 2 years of experience as a Quality Assurance Specialist II Preferred: ECA Certified Quality Assurance Manager Proficiency in Microsoft Office programs and knowledge of quality assurance technologies