Site Reliability Engineer

Senior Site Reliability Engineer (SRE) – PagerDuty / Moogsoft Migration

Charlotte, NC

Full Time

Job Description

We are seeking an experienced Senior Site Reliability Engineer to lead the migration from Moogsoft AIOps to PagerDuty, ensuring seamless incident management, alerting, and production monitoring.

Key Responsibilities

• Lead the migration from Moogsoft to PagerDuty.
• Integrate monitoring tools such as Datadog, New Relic, Splunk, and AWS CloudWatch with PagerDuty.
• Configure event orchestration, alert deduplication, suppression, and routing rules.
• Implement on-call schedules, escalation policies, and automated incident response workflows.
• Integrate Slack and Microsoft Teams for ChatOps and incident collaboration.
• Develop runbooks, documentation, and train engineering teams on PagerDuty best practices.
• Ensure continuous production monitoring throughout the migration.

Required Skills

• Strong hands-on experience with PagerDuty architecture, configuration, event routing, and integrations.
• Familiarity with Moogsoft AIOps, event ingestion, clustering, and Situation Room.
• Experience with Datadog, New Relic, Splunk, and AWS CloudWatch.
• Proficiency in Python, Bash, or Go for API integrations and automation.
• Strong knowledge of SRE practices, incident management, and alert optimization.

Preferred Skills

• Terraform and Infrastructure as Code (IaC).
• Experience with production monitoring migrations and ChatOps integrations