Retail Team Lead - Mountain Shop - Yosemite - Curry Village

Job Description The Retail Sales Lead Worker coordinates store operations, supports and trains utility workers and cashiers, assigns day? work tasks to Sales Associates and General Utility Workers, ensures all preparations are completed for the day ahead, and ensures the team is on task for delivering superior guest service. The Retail Sales Lead Worker serves as an example for the Retail Workers and General Utility Workers, consistently delivering outstanding customer service, resolving guest situations, and maintaining a professional atmosphere even in the absence of management. Compensation & Benefits Compensation: The hourly rate for this position is $19.80 to $19.80. Benefits: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. Job Responsibilities Perform all Sales Associate and General Utility Worker duties Hold pre-shift meetings to ensure that the team is aware of the day? tasks, visiting VIPs, Be the Difference & Safety of the day and any other miscellaneous information to ensure successful operations Retail Leads should be highly knowledgeable about the surrounding areas, acting as a concierge resource for all guests. Ensure all guests are greeted when they walk into the store Train Sales Associates and General Utility Workers in their role helping to develop a team of customer service focused professionals Ensure everything operates smoothly in the manager?s absence and that all customer relations issues are handled effectively Respond directly to all customer complaints and ensure they are resolved efficiently and immediately in a professional manner Keep an inventory of stock, noting any out-of-stock items or possible shortages Order merchandise and other items in appropriate quantities from warehouse and vendors to meet demand May be required to complete monthly safety inspections and file incident and injury reports on an ongoing basis Must always ensure cleanliness and a pleasant atmosphere store Collect and compile daily cash and sales data from all outlets using Microsoft Excel and various Point of Sales and Property Management System software programs Lead all aspects of nightly close out and balance cash with daily sales at the end of the shift May perform nightly audit of cashier documentation Retail Leads assist management in scheduling all employees in accordance with labor budgets and assigning work tasks to the Sales Associates and General Utility Workers May assist with hiring General Utility Workers and Sales Associates May be required to coordinate, correct, supervise and submit payroll for the department, ensuring accuracy, proper transfer of labor and timely weekly reporting Qualifications Previous retail experience preferred Mathematical skills are required to facilitate sales reports and audits Must be of legal age to work with alcohol Must provide proof of having earned a responsible alcohol training and certification program where applicable Must be flexible, willing to work a rotational schedule with rotational days off that may include weekends and holidays Must be fluent in the native language, both spoken and written Must be computer literate in MS Office programs Ability to operate equipment such as Photocopier, Vacuum Cleaner, Calculator, Printer, Telephone, Computer, Point of Sale (POS) System Must be well groomed and always maintain a high level of professionalism Working Conditions This role may have physical demands including lifting, bending, pushing, pulling, and/or extended walking and standing. It may also require uniforms and/or personal protective equipment (PPE). EEO Statement At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. #J-18808-Ljbffr Aramark