Customer Service Representative

Benefits:

401(k)

401(k) matching

Paid time off

About the Role: We are looking for a passionate, friendly, professional, and dedicated Customer Service Representative to join our growing team in Fairfax, VA. This is a fantastic opportunity to be the friendly face and voice of our company, making a real difference in the lives of our clients and employees every day. You will be responsible for answering incoming phone calls, responding to text messages and emails, assisting clients and caregivers, scheduling services, and providing excellent customer service. In addition, you will perform general administrative and office support tasks, including data entry, maintaining accurate records, preparing documents, updating client and employee information, organizing electronic files, and completing other clerical duties as assigned. This position requires strong organizational skills, attention to details, and the ability to multitask. If you are a team player and love helping people, we want to hear from you!

Responsibilities:

Respond promptly and professionally to clients and employees inquiries via phone, email, text, and in-person

Assist with general administrative and office support duties

Resolve client questions/concerns with empathy and efficiency and communicate those to management team

Maintain accurate records of client and employee interactions using internal systems

Perform data entry and maintain accurate client and employee records

Prepare, update, and organize electronic documents and office files

Protect confidential client and employee information and comply with HIPAA and company policies

Requirements:

At least 1 year of customer service, client relations, or related experience preferred

Excellent verbal and written communication skills

Strong problem-solving skills and a customer-first mindset

Proficiency with basic computer applications

Ability to multitask and stay organized

Warm, professional, and empathetic demeanor

Authorized to work in the United States

Experience in healthcare or home care (preferred but not required)

Compensation & Benefits

$19.00 per hour

Full-time position

Monday–Friday, 8:00 AM – 4:00 PM

401(k)

Paid Time Off

Opportunity for long-term growth and career advancement

Work Location: In person