CERTIFIED MEDICAL ASSISTANT

Certified Medical Assistant (CMA)/ Registered Medical Assistant (RMA)

Shape Your Future. Serve Your Community. Build Your Career with Palms!

What Life Working at Palms Looks Like:

Mission and Meaningful Work: PMG is a not for profit, Federally Qualified Health Center (FQHC). That means it's focused on serving underserved populations, offering affordable primary care and preventative services. For many people, that makes the work feel meaningful.

Stability & Growth: PMG has been around for a long time (since 1971) and we are still expanding!

Comprehensive Services & Variety: We offer a wide array of services – family medicine, pediatrics, dental, behavioral health, prenatal care, etc. – So working here gives exposure to different patient populations, conditions and settings.

Patient-Centered, Community Focus: PMG emphasizes accessible care (same day scheduling, weekend appointments, bilingual staff) and works in communities throughout North Florida. It is also a Patient Centered Medical Home (PCMH), meaning there's an emphasis on continuity of care, relationships with patients, etc.

Culture & Community: Many reviews say that PMG has a "friendly, compassionate, professional" environment. There is pride among the staff in giving back to the community.

Position Summary

The Certified Medical Assistant (CMA)/ Registered Medical Assistant (RMA) is a multi-skilled health professional who works in cooperation with other health care professionals to provide quality health care to the patient.

Description of Primary Responsibilities

1) Responsible for patient care

a) Provide necessary medical services to patients of Palms Medical Group (PMG) within his/her scope of practice in accordance with stated policies, procedures and protocols of PMG.

b) Maintain the Electronic Health Record with up-to-date documentation of services provided.

c) Provide patient educational materials as directed by PMG providers.

d) Exhibit professionalism with patients and coworkers.

e) Work up, obtain vitals and assist provider with examination procedures as needed.

f) Return phone calls to patients and vendors maintaining communication within scope of practice.

g) Carry out nurse visits within his/her scope of practice.

h) Participate in training programs, educational sessions, etc. as directed by the Clinical Nurse Educator.

2) Responsible for inventory management

a) Maintain knowledge of inventory procedures and submit any order requests to the VP of Business Continuity & Client Relations and designated Clinical Care Coordinator.

b) Restock examination rooms, lab and clinical supplies as needed.

c) Maintain orderly and professional work areas.

d) Maintain knowledge of Vaccines for Children processes.

3) Responsible for administrative duties

a) Read and adhere to the Clinical Policy Manual.

b) Participate in QA, QI and other meetings and/or activities as directed by the Clinical Care Coordinator or VP of Practice Management.

c) Assist the VP of Practice Management with data collection as necessary.

d) Assist with audits, administer and collect surveys, and follow up with red charts as directed by the Clinic Care Coordinator.

e) Perform any other duty assigned by the Clinical Care Coordinator, Clinical Nurse Educator, VP of Practice Management, or CEO to improve the efficiency of PMG.

General Development:

1) Must be organized, self-motivated, and detail oriented.

2) Job duties require the ability to work both independently and as part of a team.

3) Exhibit competence in working with both pediatric and adult patients.

4) May be expected to travel to and provide coverage for other PMG clinics during nursing staff absences.

5) Assist in the training and mentoring of coworkers by sharing knowledge, providing guidance, and supporting skill development.

Professional & Technical Knowledge:

1) Employee will exhibit competency when utilizing the following equipment:

• ECG
• PFT
• In-house hemoglobin
• Lab centrifuge
• AED
• Autoclave
• Vital Sign Machine
• Nebulizer and accessories
• Blood Glucose
• INR
• In-house hemoglobin A1c
• Any other equipment listed on job competencies

2) Employees will comply with job competencies and skill checkoffs as part of the annual evaluation.

3) Employees will be expected to navigate and operate Microsoft Office suite of products, including Word, Excel, and PowerPoint.

Licenses & Certifications:

1. High School Diploma or Equivalent
2. National certification of CMA or RMA is required
3. Minimum of one (1) year CMA or RMA experience preferred.
4. Current BLS (basic life support) Certification

Communications Skills:

1. Effectively communicates complex and/or technical information to co-workers, patients and/or vendors

Physical/Mental/Emotional Demands:

• Standing for long periods of time
• Sitting for long periods of time
• Viewing a computer monitor for long periods of time
• Bending
• Stretching / Reaching
• Walking short distances
• Lifting up to 50 pounds
• Operating office equipment (computer, fax machines, telephones and copy machines)
• Reading forms / Instructions / Patients Charts
• Communicating well to people of various ages, educational levels, cultural backgrounds in person or by telephone
• Exposure to potentially violent / irate patients
• Health / Safety Consideration of Position
• Exposure to chemical infectious / contagious illness
• Exposure to chemical and inhalation of antibiotics during reconstitution
• Exposure to X-Ray radiation
• Exposure to a variety of scents and odors
• Must utilize universal precaution in clinical or exposure situations as prescribed by federal state, and local guidelines and /or laws