District Manager
Dunkin' | ZSC Enterprises
The District Manager provides leadership, coaching, and direction to approximately
5-7 Dunkin' restaurants . The DM is responsible for developing Restaurant Managers, driving sales and profitability, ensuring Brand standards, and delivering an excellent guest experience.
Key Responsibilities
Leadership & People
Recruit, train, coach, and develop Restaurant Managers.
Build a culture of accountability, teamwork, and high performance.
Develop future leaders and maintain strong management teams.
Operations & Brand Standards
Ensure restaurants meet Dunkin' Brand, food safety, cleanliness, and operational standards.
Conduct regular store visits and follow up on action plans.
Ensure successful execution of LTOs, promotions, new products, and Brand initiatives.
Sales & Guest Experience
Drive sales, transactions, guest satisfaction, and loyalty.
Understand local market and competitor trends.
Coach teams on speed, service, accuracy, and hospitality.
Support local marketing and sales-building initiatives.
Financial Performance
Manage labor, food cost, waste, and controllable expenses.
Review sales and P&L performance and create action plans to improve profitability.
Ensure proper cash handling and operational controls.
Communication & Execution
Set clear goals and expectations for each restaurant.
Analyze performance and hold managers accountable for results.
Partner with franchise ownership and Dunkin' Brand Field Operations.
Lead district meetings and communicate company priorities.
Qualifications
3+ years of multi-unit restaurant, retail, or hospitality experience preferred.
Strong leadership, communication, coaching, and problem-solving skills.
Basic financial and computer skills.
Guest-focused with strong business acumen.
Ability to work in a fast-paced environment and travel between restaurants.
District Manager Success Measures
The District Manager will be evaluated on the overall performance and development of the assigned restaurant portfolio, including:
Sales Growth
Restaurant Profitability
Labor & Food Cost Management
Guest Satisfaction
Speed of Service
Food Safety
Brand Standards & Operational Execution
Manager Retention & Development
Employee Engagement
Training Completion
LTO & Marketing Execution
Restaurant Readiness & Cleanliness
Action Plan Completion
Overall Restaurant Performance
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