Route Service Representative

Job Overview: Pay Range: $20hr - $25hr Requirement/Must Have: Valid Driver's license with a minimum of 3 years driving experience and documentation of a Motor Vehicle Record with no more than two moving violation convictions within the previous 36-month period, with none in the most recent 12 months. 1+ years of experience in a customer service, logistics, or delivery related job strongly preferred. Responsibilities: Responsible for compliance with all processes including timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld/scanning device usage, proper handling and storage of all samples from the client office to the drop-off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company/Regional/Logistics policies and procedures. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment, and materials to the appropriate destination. Responsible for operating company vehicle safely as well as maintaining a valid driver's license and driving record within acceptable company guidelines. Ensure route is started with proper equipment tools, i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes. Place 'Door Hanger' for will-call clients with no specimens out. Place 'Door Hanger' for Daily clients who regularly provide specimens but none are available at scheduled pick up. Notify Supervisor and/or Team Leader of service issue for next morning follow up. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared. Keep route information, sequencing, and all client notes up to date. Attendance and punctuality in meetings and training sessions. Meet all training requirements in a timely manner as assigned. Properly care for and maintain company equipment including scanners, telephones, vehicles, etc. Communicate any deficiencies with equipment. Document and provide appropriate client satisfaction information to Logistics Management. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles. Demonstrate Everyday Excellence in the Behaviors; Agility, Customer Focus, Transparency, United as One Team, and Performance Oriented. Skills: Strong customer service skills. Strong interpersonal skills. Strong problem-solving skills. Strong sense of collaboration. Strong communication skills. Strong decision-making skills. Customer Focus. Integrity. Trust. Act with a Sense of Urgency/Importance. Approachable. Service driven. Sincere. Composure. Professionalism. Honesty. Respect. Patience. Knowledgeable. Humorous. Self-Development. Informing. Drive for Results. Education and Experience: General computer knowledge and experience with handheld scanner equipment preferred. Position requires travel. Extensive use of phone and handheld device (PC). Prolonged standing/sitting/walking/driving. Fine dexterity with hands/steadiness. Due to nature of job, the candidate must be able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time. Ability to communicate effectively with clients, supervisors, and peers. Vision requires constant mental visual attention to details as well as ability to see well in limited light scenarios. Balancing. Bending/kneeling. Pushing/pulling. Reaching/twisting. Benefits Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.