Global Hyperscaler Systems & Operations Lead

Applications for this position will be accepted on an ongoing basis. About the Role The Global Partnerships, Partner Systems & Innovation team is seeking a Hyperscaler Systems & Operations Manager to join the team steering the expansion of Salesforce’s global hyperscaler marketplace engine. This role seeks a strategic operator who can navigate the interplay of quote‑to‑cash architecture and hyperscaler platform evolution without introducing technical latency. The position goes beyond standard project management to help define the global launch frameworks that accelerate time‑to‑market while navigating deep‑dive technical and regulatory discovery. You will join a team architecting the systems and automated workstreams required to resolve complex business challenges into high‑fidelity, scalable solutions. Key responsibilities include overseeing alignment between cross‑functional stakeholders, product roadmaps, and joint strategies with both internal SMEs and hyperscaler partners. This requires a deep understanding of both SaaS and consumption‑based revenue models and the ability to influence partner product development through data‑driven insights. Responsibilities Manage multiple high‑impact workstreams assisting in the design, development and optimization of business systems & processes to scale Salesforce transactions via Hyperscaler marketplaces. Execute deep‑dive technical and regulatory discovery for new regions, proactively identifying local tax obligations, invoicing requirements, and technical hurdles to accelerate launch timelines. Lead end‑to‑end global geographic expansion of Hyperscaler Marketplaces into new territories, managing the entire lifecycle from pre‑discovery to General Availability. Oversee complex financial workstreams such as implementation of multi‑currency support and optimization of international tax invoicing and disbursement processes. Evolve the “Global Launch Framework” (Country Launch Matrix) to provide leadership with data‑driven estimates on time‑to‑market, resource requirements, and risk. Strategize for infrastructure and platform shifts, including Sovereign Cloud requirements or new contracting models, ensuring compliance and alignment with hyperscaler capabilities. Author and institutionalize standard operating procedures, internal playbooks, and technical documentation for repeatable marketplace execution across global regions. Monitor industry best practices and hyperscaler feature releases to keep the marketplace motion modern and competitive. Serve as a thought leader for marketplace strategy, identifying opportunities to drive GTM impact and cross‑functional efficiency. Facilitate high‑impact workshops between internal stakeholders, sales teams and hyperscaler partners. Act as primary liaison with hyperscaler partners, influencing product development with data‑driven insights. Provide deal support to Partner Sales Managers and sales teams on private offer governance, complex pricing models and discounting frameworks. Qualifications 5+ years of experience in hyperscaler GTM systems, revenue operations and/or business systems, with at least 2+ years in a leadership role managing teams. Experience building and scaling GTM systems infrastructure at organizations generating $1B+ in annual revenue. Expertise in Salesforce architecture, including enterprise‑scale implementations supporting complex sales processes and integrations. Hands‑on experience partnering on quote‑to‑cash processes (billing, order management, revenue recognition) and understanding CRM and CPQ integration with downstream financial workflows. Experience with consumption‑based or usage‑based revenue models and traditional SaaS contract structures. International GTM operations experience with multi‑currency, multi‑entity commercial systems. Track record of effective cross‑functional partnership with Finance, Legal, Sales Leadership and Engineering teams. Strong people leadership skills with experience building and developing teams in fast‑paced, high‑growth environments. About the Department The Global Partnerships, Partner Systems & Innovation team acts as the connective tissue between strategic growth and systemic innovation within Salesforce’s global ecosystem. The team executes transformational partner operations that drive global revenue while architecting the foundational systems necessary for the evolution into the Agentic Enterprise. EEO Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All hiring, promotion, and employment decisions are made based on merit and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, transgender status, age, disability, veteran status, marital status, political viewpoint or other protected classifications. Compensation The typical base salary range for this position is $117,400 – $177,600 annually. The range represents base salary only and does not include bonus, incentive compensation, equity or benefits. Compensation is determined by factors such as location, job level, knowledge, skills and experience. Certain roles may be eligible for incentive compensation and equity. #J-18808-Ljbffr Centaur Labs