Treasury Management Client Support Officer

Treasury Management Client Support Officer

The Treasury Management Client Support Officer provides high-quality support to clients using the bank's treasury products and digital banking platforms. This role manages a broad range of client needs from routine inquiries and standard troubleshooting to assisting with more complex issues involving ACH, wires, remote deposit capture, and online banking systems. The ideal candidate brings strong customer service skills along with solid experience in treasury or digital banking operations, allowing them to independently resolve issues, support escalations, and contribute to a seamless client experience. In partnership with Relationship Managers, Client Service Managers, New Accounts, and senior team members, the Officer also assists with onboarding new services, supports system implementations, and ensures accuracy in client documentation and internal processes. The position is knowledgeable, resourceful, and has a deep understanding of treasury management, payment systems, and commercial banking operations contributing to process improvement and service excellence.

Hourly Wage: $33.65 - $45.68

Location: Los Angeles, California

Hybrid Eligibility: Yes

Essential Duties:

1. Complies with aspects of the Bank Secrecy Act Compliance Program, specifically with RDC and ACH risks and red flag indicators of electronic banking as well as for other products and services that may be used as a vehicle to money launder; assists independent, state and federal regulator auditor inquiries
2. Maintains proficient knowledge of the rules and regulations, including but not limited to, the Bank Secrecy Act, USA Patriot Act, and OFAC
3. Reports any information or knowledge of any events or transactions that could cause a reasonable person to suspect activities that should be reported to the BSA department for further analysis. Responds to inquiries and provides explanations to differentiate suspicious activity from non-suspicious activity.
4. Strong knowledge of Treasury Management products and services including, but not limited to, ACH, online banking, Remote Capture, Positive Pay, Lockbox, Sweep Accounts and Account Analysis. Maintains complete knowledge of products and services and necessary disclosures.
5. Responds timely to and resolves standard and complex inquiries via telephone, email, and in-person. Refers to the appropriate department or person if needed and exhibits the necessary follow-through with customers and/or staff involved.
6. Exhibits excellent customer service skills and urgency for issue resolution while maintaining professionalism.
7. Maintains, updates, and modifies profiles for clients per the Treasury Management agreements.
8. Maintains confidentiality of customer account information.
9. Ensures accurate data entry and call-back.
10. Assists with enrollment and training for all Treasury Management Products and Services including, Lockbox, Consumer and Business Online Banking system.
11. Processes credit card payments and serves as customer support for credit card holders.
12. Prepares and distributes credit card renewal memos monthly.
13. Maintains and updates the remote deposit capture scanner database.
14. Coordinate, implement and support client project requests
15. Able to create and maintain Excel report creation and analysis.
16. Assures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations.
17. Completes administrative tasks correctly and on time and supports the Bank's goals and values.
18. Performs the position safely, without endangering the health or safety of themselves or others and reports unsafe conditions.
19. Maintains regular and reliable attendance.