LeisureMod Furniture: Customer Service Representative
Breakout Tools
Headquarters: 158 Mill St, Rahway New Jersey, 07065
URL:
As a Live Chat Customer Service Representative, you will be the first point of contact for customers browsing our online store. You’ll provide real-time support through our website’s chat platform—answering questions, assisting with orders, resolving issues, and delivering an exceptional customer experience that reflects the LeisureMod brand. This role is 100% remote and ideal for someone who communicates clearly, types quickly, and enjoys a fast-paced digital environment. Key Responsibilities: Respond promptly to customer inquiries via live chat in a professional and friendly manner Assist customers with product information, order placement, shipping updates, and return/exchange support Troubleshoot customer concerns and elevate issues when necessary Maintain accurate and organized chat records within our CRM system Meet quality and response‑time targets Provide feedback on recurring customer issues to help improve processes Requirements: Previous experience in customer service, preferably in a live chat or e-commerce environment Strong written communication skills and excellent grammar Fast and accurate typing (30+ WPM preferred) Ability to multitask across multiple chat windows Reliable internet connection and quiet workspace Empathy, patience, and a customer‑first mindset Ability to work scheduled shifts, including occasional weekends or holidays #J-18808-Ljbffr Breakout ToolsVacancy posted 1 day ago
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