Retail Banking Manager

Position Summary Full job description Calling all visionary leaders! As our Retail Banking Manager, you're not just managing a branch retail department – you're orchestrating an unparalleled customer experience that seamlessly blends retail and banking services. Your mission is to set the gold standard in customer care, crafting long‑lasting relationships that go beyond transactions. You'll be the guardian of industry know‑how, staying ahead of the curve with a deep understanding of industry standards, banking products, and services. Plus, you'll be at the helm of a talented team, driving excellence through exceptional leadership skills. Get ready to redefine the banking experience, one interaction at a time. The Retail Banking Manager is responsible for managing our branch retail department and handling customer service interactions including both retail and business. The responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing an assigned team. The Manager maintains a strong working knowledge of industry standards and practices as well as the Bank’s products and services. What You’ll Do Delegate and direct service tasks, monitor the progress of current projects, and manage team members to ensure objectives and goals are met. Serve as the face of Wolf River Community Bank’s assigned branch location, providing exceptional customer service while handling all front‑line client needs and ensuring compliance with all retail policies and procedures. Act as the Universal Banker for new accounts and Head Teller. Provide WOW experiences both internally and externally to support the servicing of customers, including retail and business customers, deposits, and lending. Manage team development through ongoing coaching, training, and performance feedback, including the Bank’s performance review process. Handle customer complaints or concerns quickly and professionally to maintain good relationships and ensure a WOW customer experience. Assist with or perform administrative tasks such as managing and updating invoices, processing new orders, and tracking inventory. Monitor department issues and client complaints to create methods to lessen recurring issues. Audit work and customer service to ensure high standards, efficiency, and productivity goals are met. Train new employees who join the Bank. Maintain a strong working knowledge of industry regulations, restrictions, and laws; ensure adherence to these regulations and remain current on industry standards and innovations, materials, tools, and processes. Support branch profitability and growth. Act as a steward of the Bank’s core values, driving excellence, delivering tangible results, possessing a hunger for knowledge, and cultivating growth in others. What You’ll Need A bachelor’s degree in business, administration, or related field, or a commensurate amount of on‑the‑job experience in a related role. 3‑5 years of experience in Retail Banking. 3‑5 years in a supervisory role; strongly preferred. Strong banking industry knowledge. Excellent leadership, communication, sales, and customer service skills. Computer literacy and good organizational skills. Strong creative thinking and problem‑solving skills. Ability to communicate effectively at many levels of the organization, including the delivery of key information and training. Ability to use sound judgment, utilizing Bank procedures and policies when making decisions. Ability to act with integrity, professionalism, and confidence. Proficiency in the MS Office suite of products (Outlook, Excel, Word, PowerPoint). Equal Opportunity Statement Wolf River Community Bank is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, marital status, ancestry, disability, or veteran status. #J-18808-Ljbffr