Client Relations Representative

Job Description

Job Description

Ready to leverage your retail, sales, or customer service experience post-graduation? DelRicht Research is seeking a Client Relations Representative with prior sales experience! In this phone-based role, you'll use your existing sales, communication, and problem-solving skills to connect prospective patients to our clinical research trials. If you enjoy connecting with people, working toward clear goals, and taking ownership of your work, we'd love to hear from you.

DelRicht is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently our network stretches across 33 sites throughout the United States in 18 states.

Client Relations Representative's Main Objective: Manage patient contact for new and current clinical trial participants. Your focus will be building rapport, provide a positive patient experience, and convert warm leads to scheduled appointments. Overall, the the Client Relations Representative will:

• Contact warm leads by phone, build rapport, and help schedule interested patients for clinical trial opportunities.
• Follow study priorities and company goals to determine which patient accounts need attention first.
• Use scripts and systems to guide conversations, document activity, follow up, and help patients move through the scheduling process.
• Manage a high volume of outbound calls, working toward approximately 100 calls per day, with volume varying by conversation complexity.
• Learn about different studies, diseases, medicines, and patient needs so you can support informed and compassionate conversations.
• Collaborate closely with teammates, site managers, and leaders to solve problems and improve outcomes.
• Participate in coaching, observations, and one-on-one support as you ramp into the role.

Skills Needed to Win

• 1+ years of professional experience in a goals-driven, results-based position (retail or sales, call centers, collections, banking, or other customer-facing positions are ideal!)
• A people-oriented, compassionate communication style.
• Preferred: Experience with high-volume outbound calls.
• Preferred: Bachelor's degree in business, marketing, sales, or other relevant field. Healthcare or research experience is not required!
• Coffee drinkers preferred... tea drinkers accepted :)

The Right Candidate Will

• Be self-motivated, energetic, and positive.
• Demonstrate resilience and motivation to keep going through repetitive work and challenging calls.
• Be adaptable in a changing, fast-growing environment.
• Bring a teachable attitude and an interest in continuous improvement.
• Believe in high quality and have a high standard of compliance and execution in daily work.
• Be remarkably organized.
• Be skilled at problem solving, planning, and being proactive.
• Accept ownership of tasks from inception through completion, including accountability for performance goals.

Team Perks & Benefits at DelRicht Research

• Medical Insurance, with generous employer paid contributions
• Dental and Vision Insurance
• Short and Long Term Disability and Group Life Coverage
• Paid Time Off that builds throughout your career with the company
• 401K (+ discretionary match/profit sharing)
• Quarterly Bonus Plan
• Professional Development Program
• Success-Driven Environment where data drives decisions and insights

 

Job Type : Full-Time, 40+ hrs
Work Schedule : Monday through Friday, plus rotating monthly Saturday shifts 
Location : On-site in Metairie, LA (+1 remote work day available for top performers!)
Base Compensation : $36,000-$39,000
Commission Structure: Our commission earnings are uncapped! Average first year earnings range from $48,000 to $55,000, with top performers earn significantly higher salaries.

Want to learn more? Visit our website linked to learn about our company and current clinical trials, see patient testimonials, and check out our careers page!

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.