Support Engineer

Required Skills MAWM, WMOS, SQL, Postman Post-production application support experience Client centricity and Service mindset Job Description Take ownership of the system/product from an issue resolution perspective Understand user actions and requirements to effectively triage and troubleshoot issue Triage, troubleshoot, identify root cause, and resolve issues Plan and organize multiple issues with competing priorities Communicate to stakeholders through the chain to keep everyone updated of progress and resolution Strive to identify process and system improvements to reduce and eliminate system issues Bring innovation and automation opportunities not limited to using AI/GenAI/AgenticAI based approaches to day-to-day work Additional Details Should have min 6+ years of prior WMS experience Should have prior production support experience on incident/problem management, service request handling, working in SLA driven environment Should have min 1 year of MAWM experience Should be hands‑on in resolving day-to-day issues Should have prior experience in working in onsite offshore model In a client facing role, should have excellent verbal and written communication skills to lead any issue triage, discussion independently, coordinating with other teams In a production support role, should be flexible to stretch as needed till issue is resolved #J-18808-Ljbffr