RampUp Specialist

RampUp Specialist

A leading digital streaming network seeks a RampUp Specialist to support Procure-to-Pay operations by managing supplier requests, processing credit opportunities, monitoring ticket queues, and ensuring accurate invoice and payment support in a high-volume environment.

RampUp Specialist Responsibilities:

• Review and validate AI-flagged supplier statement discrepancies by comparing invoice, payment, and purchase order history, determining valid credit opportunities, routing confirmed recoveries, and maintaining review logs for reporting and process improvement.
• Monitor and manage the ticketing queue by reviewing, categorizing, prioritizing, assigning, reopening, redirecting, and documenting supplier and internal customer requests while ensuring accurate ticket resolution and follow-up.
• Respond to supplier and internal customer inquiries related to invoice status, payment status, purchase orders, supplier setup, banking updates, supplier portals, invoice corrections, and general Procure-to-Pay processes while escalating complex issues as needed.
• Support testing and implementation of process improvements by identifying recurring ticket trends, assisting with documentation, job aids, standard operating procedures, training materials, and collaborating with Procure-to-Pay, IT, and other business partners.
• Process supplier statements, credit notes, and related financial activities while maintaining accurate documentation, supporting reporting, monitoring outstanding ticket volumes, and ensuring data accuracy throughout Procure-to-Pay workflows.

RampUp Specialist Qualifications:

• 1-3 years of experience in Accounts Payable, Procure-to-Pay, customer service, shared services, or a similar support environment.
• Basic understanding of Accounts Payable and supplier processes.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Excel, Outlook, and Microsoft Office, with the ability to quickly learn new systems and processes.
• Experience working with ServiceNow or another ticketing/case management system is preferred.
• Experience with Oracle Cloud or supplier portals is preferred.

Shift: 8:30 AM to 5:30 PM. Flexible within reason, as the role requires daytime hours.