Federal Contact Center Knowledge Leader
Empower AI
Empower AI in Reston, VA, is seeking a Contact Center Knowledge Manager to support a federal civilian client. You will maintain KM processes, develop SOPs, and train staff on the KM IT Tool. Requirements include a Bachelor's in Knowledge Management or related field and 4–6 years managing KM for contact centers, CRM experience (Salesforce), and DOT familiarity. Adaptability and strong technical writing are a plus. #J-18808-Ljbffr Empower AI
Vacancy posted 1 day ago
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