Partner Service Manager

Job Description

Job Description

Job Description

Job Title: Programs Services Manager

Reports to: Senior Director of Partners & Programs

Direct Report(s): Partner Relationship Coordinators (4) and Community Data Coordinator

FLSA Status: Exempt

Job Location: 70 Corporate Woods Dr., Bridgeton, MO 63044

Position Summary

The Partner Services Manager advances the St. Louis Area Foodbank's vision of a nutritionally secure Missouri and Illinois by strengthening relationships with community partners and expanding the capacity of the Foodbank's partner network. This position provides leadership and direction to the Partner Relationship Coordinators and Community Data Coordinator and works collaboratively across departments to identify community needs, strengthen partner capacity, and expand access to resources throughout the Foodbank's 26-county service area.

The Partner Services Manager builds authentic relationships with community partners and stakeholders, evaluates the effectiveness of capacity-building efforts, identifies trends and opportunities for collaboration, and develops solutions responsive to the unique needs of the communities we serve. The Manager provides leadership and oversight for the implementation and ongoing utilization of Service Insights, in partnership with the Community Data Coordinator, to strengthen data collection, evaluation, and data-informed decision-making across the service area. The Manager also oversees efforts to identify, vet, onboard, and support new partners throughout the Foodbank's service area.

Objectives

• Develop and oversee a capacity-building strategy that strengthens the Foodbank's partner network and evolves in response to the changing needs of our neighbors and communities.
• Support program outreach and expansion efforts focused on specialized populations, including seniors, children, and Veterans.
• Provide leadership and oversight for the implementation, adoption, and ongoing utilization of Service Insights across the Foodbank's service area in collaboration with the Community Data Coordinator.
• Collaborate with Programs and Community Partners leadership to identify communities requiring increased service capacity and work with Partner Relationship Coordinators to develop and implement appropriate solutions, including strengthening existing partners or recruiting new partners.
• Ensure prospective partner inquiries are effectively managed and established processes for partner vetting, onboarding, and support are consistently followed.
• Identify trends in partner and community needs and collaborate with the Programs team to develop capacity-building resources, trainings, and tools.
• Provide leadership, coaching, goal setting, performance management, and ongoing professional development to Partner Relationship Coordinators and the Community Data Coordinator.

Responsibilities

• Research, identify, evaluate, and onboard appropriate new partners when additional access points, capacity, or program expansion is needed, ensuring partnerships support the Foodbank's mission, vision, and strategic priorities.
• Ensure partner compliance with applicable government requirements, Feeding America standards, St. Louis Area Foodbank policies, and other relevant regulations and operating guidelines.
• Develop and maintain documentation related to agency partnerships, partner training, onboarding, and compliance.
• Assess existing partner relationships and identify opportunities to strengthen and expand partner capacity and community impact.
• Lead the planning, implementation, and engagement of the Partner Committee while cultivating partner collaboration, recognition, communication, and feedback.
• Supervise the day-to-day work of Partner Relationship Coordinators and the Community Data Coordinator, including establishing goals, providing coaching and feedback, supporting professional development, and conducting annual performance evaluations.
• Develop and maintain relationships throughout the Foodbank's service territory and utilize relevant community data to understand local resources, capacity, challenges, opportunities, and other factors affecting food and nutrition security.
• Assist with network and neighbor needs assessments, surveys, and other feedback opportunities as needed.
• Collaborate with Marketing and Communications to develop and implement a comprehensive partner communication strategy, including in-person partner meetings, digital communications, and maintenance of partner-facing web resources.
• Work cross-functionally to identify desired outcomes and develop meaningful metrics that support program effectiveness, philanthropic efforts, communications, and appropriate program resourcing. Ensure applicable grant deliverables are achieved.
• Represent the Foodbank in the community, including at meetings, collaborative initiatives, and public speaking engagements. Build relationships with community stakeholders and facilitate cross-departmental connections that advance the Foodbank's mission.
• Identify opportunities within existing and prospective relationships to create holistic partnerships that address community needs and advance efforts to end hunger.
• Develop, execute, and maintain annual departmental work plans, including budgets, calendars, goals, standard operating procedures, and key initiatives.
• Partner with departmental leadership to develop, refine, and execute the Foodbank's Strategic Direction.
• Identify opportunities to meaningfully incorporate volunteers, interns, and AmeriCorps members into relationship management activities and work occurring at partner sites.
• Provide oversight and direction to volunteers, interns, and other supplemental team members as applicable.
• Assist and support the Foodbank's Disaster Response Team as needed.
• Attend relevant trainings, conferences, workshops, and professional development opportunities as appropriate.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in nonprofit administration, public health, social work, business, community development, or a related field, or an equivalent combination of education and relevant professional experience preferred.
• Minimum of three years of experience supervising, coaching, and developing staff, including experience supporting employees in achieving increased levels of responsibility.
• Demonstrated experience in program development, project management, community engagement, and/or relationship management.
• Experience working with community-based organizations, nonprofit partners, or human services programs preferred.
• Bilingual skills are a plus.
• Passion for the Foodbank's mission and demonstrated ability to embody SLAFB's Core Values: Evolve, People-Centric, Integrity, and Courage.
• Strong analytical, critical-thinking, and problem-solving skills with a demonstrated customer and community focus.
• Excellent organizational skills and attention to detail.
• Strong interpersonal, conflict-management, and relationship-building skills.
• Demonstrated business acumen, initiative, adaptability, and an entrepreneurial mindset.
• Proficiency with Microsoft Office Suite and web-based applications, with the ability to learn new systems and technology.
• Ability to manage multiple priorities and projects, respond effectively to interruptions and changing needs, meet deadlines, and produce accurate work.
• Ability to work effectively both independently and collaboratively as part of a team.
• Excellent verbal and written communication skills, including the ability to communicate effectively with a variety of internal and external audiences.
• Ability to establish and maintain effective working relationships with diverse community partners, stakeholders, colleagues, and other constituencies.
• Must have reliable transportation, maintain required automobile insurance, and be willing and able to travel throughout the Foodbank's 26-county service area, including occasional overnight travel.
• Must be able to successfully complete required pre-employment screening.

Work Schedule

This role follows a Monday through Friday schedule during standard business hours and is primarily onsite to support collaboration and operations. As an eligible position under our Work From Home policy, this role offers the flexibility to work remotely up to two days per week after 90 days of employment. Occasional evening and weekend hours may be required to support events and community engagement activities.

Work Environment

The St. Louis Area Foodbank operates on a dynamic, single-campus environment that brings together our office spaces, warehouse, Volunteer Center, and Agency Dock-all in one location. Work is primarily performed in a professional office setting, with extended periods of sitting, computer use, and communication. This integrated environment offers regular interaction across teams and mission-driven operations, with occasional exposure to active work areas, including forklift activity. The role may require frequent walking between spaces, including on concrete surfaces, as well as standing, bending, and reaching as needed. Occasional lifting, carrying, pushing, or pulling of up to 20 pounds may be required. Frequent interaction occurs in person, by phone, and through virtual platforms.

The Impact You'll Make

At the St. Louis Area Foodbank, every role contributes to building a stronger bi-state region by nourishing people, strengthening communities, and transforming systems. Guided by our EPIC values- Evolve, People-Centric, Integrity, and Courage -we show up each day committed to making a meaningful difference for those we serve and for one another.

Working alongside nearly 600 hunger-relief partners, we help provide food and support to more than 400,000 people each year across 26 counties in Missouri and Illinois. As the region's leading organization in food distribution and hunger relief, we continuously evolve by learning, adapting, and finding better ways to serve our neighbors and communities. We put people at the center of our work, act with integrity in the relationships we build, and demonstrate the courage to challenge the status quo in pursuit of greater impact.

When you join our team, you become part of a mission-driven organization where your skills, ideas, and passion contribute to creating lasting change throughout our region.

What We Can Offer You

At the St. Louis Area Foodbank, we lead with a people-centric approach, ensuring dignity and compassion are at the heart of every interaction and decision. Our commitment to culture is reflected through employee-led groups like our Culture Workgroup and Employee Experience Committee, where voices are heard, ideas are valued, and continuous improvement is part of how we work together.

In addition to meaningful work that supports our community, we offer a competitive total rewards package designed to support you both personally and professionally, including:

• Competitive pay based on experience
• Generous paid time off, including PTO, floating holidays, a birthday holiday, and occasional early release days
• 403(b) retirement plan with company match
• Comprehensive medical, dental, and vision coverage
• Company-paid life insurance
• Short-term disability coverage
• Opportunities for professional growth and development

Social Responsibility Statement

You are welcome at the St. Louis Area Foodbank (SLAFB) for who you are. At the SLAFB, we strive to empower our team to embrace and celebrate who they are. We cultivate a fair work environment that fosters belonging and respects and values people with varied backgrounds, demographics, identities and disabilities. Doing so strengthens our organization, cultivates a culture where everyone feels valued and can bring their best selves to the SLAFB. This enables us to nourish people, empower communities, and transform systems. At the SLAFB, we cultivate a respectful and empowered workplace that embraces a broad range of lived experiences and viewpoints. We are committed to building a team that reflects the neighbors and communities we serve in the bi-state region to enhance engagement and connectivity with all key stakeholders.

This job description does not list all the duties of the job. Performance of other duties may be requested. Evaluations will be in part based upon performance of the tasks listed in this job description. St. Louis Area Foodbank has the right to revise this job description at any time. The job description is not an employment contract.