General Maintenance Technician

Job Description

Job Description

The General Maintenance Technician (GMT) is responsible for performing a range of preventive maintenance services and general shop support in a fast-paced automotive environment. This role focuses on high-volume, entry-to-intermediate services and is compensated with an hourly rate plus a Billed Hours Bonus (BHB) tied to weekly production. The GMT plays an important role in shop throughput, team support, and delivering a consistent, high-quality experience to every customer.

Essential Duties and Responsibilities:

• Perform preventive maintenance services including oil and fluid changes, tire rotations, tire installations and balancing, battery installations, and wiper/headlight replacements.
• Complete digital vehicle inspections (DVIs), documenting findings with notes and photos in the shop management system.
• Conduct Missouri State Vehicle Inspections and warranty checks as certified and directed.
• Track personal billed hours weekly; maintain awareness of BHB tier targets and production goals.
• Assist Master and Senior Technicians with repair tasks, parts staging, and shop workflow as needed.
• Transport customer vehicles to and from sublet shops; shuttle customers as needed.
• Pick up and deliver parts from local warehouses and vendors.
• Maintain proper inventory levels, organize stockrooms, and report supply needs to the Store Manager.
• Keep workstations and shared shop areas clean, organized, and compliant with safety standards.
• Attend team meetings and participate in on-the-job and formal training sessions.
• Produce accurate, legible documentation of all services performed.

Qualifications:

Education:

• High school diploma or equivalent.

Experience:

• Six (6) to twelve (12) months of automotive service experience required.
• Demonstrated ability to perform oil changes, tire services, and basic maintenance independently.

Licenses and Certifications (Preferred but not required):

• Missouri State Vehicle Inspector’s License.
• Automotive Service Excellence (ASE) Certifications (A4, A5, or equivalent preferred).
• Valid Driver’s License.

Skills and Competencies:

• Intermediate mechanical and maintenance skills; ability to complete assigned services efficiently and accurately.
• Ability to operate common automotive service tools and shop equipment.
• Production mindset: motivated to build billed hours and meet weekly BHB targets.
• Strong work ethic, reliability, and punctuality.
• Effective communication and teamwork abilities.
• Willingness to continue learning, complete required training, and advance toward Senior or Master Technician levels.
• Basic computer literacy for DVI and shop management system use.

Compensation:

This position is compensated on an hourly plus production basis:

• Hourly base rate commensurate with experience and qualifications.
• Billed Hours Bonus (BHB) paid every pay period based on weekly hours produced.
• Pay increases are tied to time with the company and completion of required training on schedule.

Physical Requirements:

• Ability to lift 75 lbs consistently, and up to 100 lbs occasionally.
• Ability to stand for extended periods.
• Frequent bending, kneeling, stooping, and squatting.
• Manual dexterity and power grip strength.

Other:

• Valid driver’s license with a clean driving record.
• Ability to mount, balance, and install tires within 45 minutes.

Work Environment:

• Fast-paced automotive shop environment.
• Exposure to vehicle noise, fumes, and chemicals.
• Required to wear protective equipment as necessary.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We’re more than just a service provider—we’re a team driven by purpose, urgency, and care. We pride ourselves on delivering expert solutions that are fast, reliable, and focused on what matters most: the customer.

Our culture is built around putting customer care first. Whether in the shop, in the field, or in the corporate office, we believe every role is an opportunity to ease someone’s stress and replace it with confidence. That’s why we respond with urgency, lead with empathy, and empower our associates to go above and beyond. Together, we turn stress into satisfaction.

Our mission is simple: the customer’s needs are our mission —every time, no exceptions. We support our team members with the tools, training, and trust they need to serve customers better. From the first call to the final follow-up, we deliver excellence with speed, safety, and heart.

If you’re passionate about helping others, solving problems under pressure, and being part of a team that leads with care and delivers with purpose—

we’d love to have you on board.

The organization is committed to providing reasonable accommodations to qualified individuals with disabilities to support the performance of essential job functions. Accommodation requests will be reviewed and considered on an individual basis in accordance with applicable laws.