Lead Retail Customer Service Associate
FedEx Office and Print Services
POSITION SUMMARY:
The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant's time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues.
GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- Manages production flow to ensure all production orders are done right and on time
- Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs
- Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
- Sets up complex orders and performs multiple tasks at the same time
- Responsible for ensuring quality during and after production process
- Ensures communication among shifts
- Coordinates pick-up and delivery of customer orders
- May provide leadership to team members on an assigned shift
- Assists in the training of store team members
- Collates, sorts and organizes customer orders
- Operates the Point of Sale terminal (POS), handles financial transactions and makes change
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follows instructions of supervisors and assists other team members in performing store functions
- Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
- Secondary responsibility for coordination of all shipping related services and activities, to include:
- Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
- Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
- Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
- High school diploma or equivalent education
- 2+ years of specialized experience
- Excellent verbal and written communication skills
ESSENTIAL FUNCTIONS:
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to work with minimal supervision
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details:
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.
- Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
- Applies Quality concepts presented at training during daily activities.
- Supports FedEx Office Quality initiatives.
FedEx Office is an Equal Opportunity Employer including, Vets/Disability.
- Know Your Rights
- Pay Transparency
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email View email address on click.appcast.io.
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.
For more information, click here.
- ...consistently delivers a positive customer experience to all customers,... ...solutions. This customer service focused team member is knowledgeable... ...complex projects, manage retail supply, and complete assigned... ...strives to deliver market-leading customer experience, business...SuggestedWork at officeLocal areaShift work
$17 - $20 per hour
...Customer Success Specialist Enjoy building relationships and making an impact? Step into... ...engagement Manage a team of sales associates and practitioners to goals, development,... ...facing roles Managerial experience in retail or health and wellness Comprehensive...SuggestedHourly payWeekend work- ...relationships and making an impact? Step into a customer-focused role at Stretch Zone where you’... ...engagement Manage a team of sales associates and practioners to goals, development ,... ...-facing roles Managerial experience in retail or health and wellness Comprehensive...Suggested
- ...Dollar Tree Stores is seeking a Customer Service Associate in Ballwin, Missouri, to create a positive shopping experience for every customer. Key responsibilities include assisting customers, managing sales at the cash register, and maintaining the cleanliness and organization...SuggestedPart time
- ...Part-Time Retail Store Customer Service and Sales Associates We are looking to hire one Part-Time Retail Store Customer Service and Sales Associates at the Richmond Heights UPS Store located at 6642 Clayton Road. Associates are expected to deliver world-class customer...SuggestedPart timeWork at officeFlexible hoursWeekend workAfternoon shift
- ...opportunities. We are not just a retail company; we are a company that... ...items. We make it easy for customers to affordably treat themselves... ...more at Responsibilities LEAD TEAM MEMBER GENERAL SUMMARY:... ...Provides superior customer service to exceed the customer's expectations...Work experience placementSeasonal work
- ...your talents to Ross, our leading off-price retail chain with over 2,200 stores... ...has always been bringing our customers a constant stream of high-... ...in regard to Customers, Associates and merchandising. Responsible... ...safety meetings. Customer Service Treats all Customers,...Local areaWeekend workAfternoon shift
- ...member to oversee daily operations in a vibrant retail environment. Ideal candidates will have a high school... ...few years of retail experience, and a knack for customer service and team management. The Coordinator will lead team members, ensuring exceptional shopping...
- Join a dynamic team at an innovative retail destination that values fun and affordability! As a Lead Team Member, you will play a crucial role in creating a welcoming... ...environment while ensuring exceptional customer service. This position offers an exciting opportunity to...Full time
- ...Thyme Market in Ballwin, Missouri, is seeking a dedicated Coordinator to oversee retail grocery operations. This position involves managing daily tasks, ensuring exceptional customer service, and facilitating team development. Join a company that prioritizes wellness and...Flexible hours
- ...necessary, successful trainees can be promoted within 6-12 months, potentially leading to a significant pay increase. Responsibilities include overseeing inventory management and assisting customers while working in various environments. A high school diploma or GED is...Full timeTraineeship
- Premium Retail Services in Chesterfield, MO, is seeking a Wireless Sales Manager to lead a team of Wireless Specialists in achieving sales and business targets. You will enjoy a culture-centered organization focused on client success. The ideal candidate should have at...
- Luxottica is seeking a Store Manager in Chesterfield, MO to lead the LensCrafters team in delivering exceptional customer service and achieving key performance indicators. The role involves training staff, analyzing reports to enhance performance metrics, and collaborating...
- ...Dollar Tree Stores in Chesterfield is seeking a part-time Customer Service Associate. The successful candidate will assist customers while managing sales transactions and maintaining a clean store environment. This role requires a high school diploma or equivalent, customer...Part time
- ...A retail company in Eureka, Missouri is seeking a Customer Service Associate to assist customers, manage sales transactions, and maintain store standards. Ideal candidates should possess strong organizational and communication skills, have customer service experience,...Part time
- A luxury fashion retailer is seeking a Store Manager in Chesterfield, Missouri. The successful candidate will lead a dynamic team focused on delivering an exceptional client experience while driving business results through innovation and planning. Key qualifications include...
$17 per hour
...this role, you will assist with the purchase process, ensuring accurate documentation and providing excellent customer service. The ideal candidate has retail experience and attention to detail. This position offers $17/hour plus bonuses, health benefits, and opportunities...$17 per hour
...assisting with the purchase process, ensuring paperwork accuracy, and providing excellent customer service. Candidates should have strong attention to detail and experience in retail. This position offers a competitive hourly wage of $17 plus bonuses, along with health...Hourly pay- Ross Stores in Ballwin, MO is seeking a dedicated Retail Associate to ensure customers enjoy a positive shopping experience. Responsibilities include engaging with customers, maintaining store cleanliness, and assisting with merchandise presentation. The ideal candidate...
- Ross Stores in Chesterfield, Missouri, is seeking a Retail Associate to provide excellent customer service and engagement. Responsibilities include maintaining store cleanliness, assisting Customers with merchandise, and ensuring a safe shopping environment. Ideal candidates...
- Ross Stores, Inc. is seeking a Retail Associate in Chesterfield, Missouri. This role is key in ensuring customers have a positive shopping experience by assisting them with merchandise and inquiries. The ideal candidate must communicate effectively, perform basic math,...
- ...responsible for ensuring the store meets performance standards while leading and developing a team of associates. Ideal candidates will have over 5 years in retail management, with proven leadership and customer service skills. Join Ross and be part of a values-driven company...
- ...opportunities. We are not just a retail company; we are a... .... We make it easy for customers to affordably treat... ...superior customer service to exceed the customer... ...interface with store associates, suppliers and customers... ...months supervisory or team lead experience preferred....Work experience placementSeasonal work2 days per week
- ...building a high-performing team and driving excellence in client service. Responsibilities include recruiting and training staff,... ...Candidates should have over three years of leadership experience in retail, preferably in luxury brands. #J-18808-Ljbffr Tapestry Inc
$13.75 - $19 per hour
...Training and Growth Opportunities Get expert training in customer service, sales, and leadership to help you succeed and grow. Goal-... ...High school diploma or equivalent. At least 18 years old. Retail, Customer Service or Sales Experience helpful, but not required...Hourly payFull timeFlexible hoursNight shift- ...training and resources to help our customers Celebrate Life and Express... ...regarding extended service plans and financing options... ...Strong customer service, sales, retail and/or jewelry experience... ...based on position ~ Training Associate Training System, Management Training...Base plus commissionFull timePart timeSeasonal workImmediate startFlexible hoursNight shiftWeekend work
- ...Teller/Retail Services Representative First State Bank is seeking a Teller/Retail Services Representative at our Baxter Road location in Chesterfield, MO. If you have customer service and previous banking experience, then you may be a great fit! 40 hours per week....Full time
$17.5 - $19.5 per hour
...Burlington Stores Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor As a Retail Front End Supervisor, you'll be an integral part of the store... ...Pay ~ Flexible Hours ~15-30% Associate Discount ~ Medical, Dental, and Vision Coverage...Hourly payFull timeFlexible hoursNight shift- ...Job Title Retail Team Member Job Description What You'll Be Doing: Drive sales by having strong customer service skills. Consistently deliver brand enhancing store standards... ...in which all applicants, associates, customers, and other individuals are...Full timePart timeWorldwideFlexible hoursNight shift
- ...team to create the best experience for our customer and deliver desired results. You also... ...that develops and engages your managers, associates, and customers every day. You love being... ...veteran, status in the Uniformed Services of the United States, citizenship and any...Work at officeLocal areaFlexible hoursShift workAfternoon shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Lead Retail Customer Service Associate. Be the first to apply!
- retail merchandising representative Ballwin, MO
- part time retail associate Ballwin, MO
- retail sales representative Ballwin, MO
- retail sales specialist Ballwin, MO
- retail receiving associate Ballwin, MO
- retail sales associate Ballwin, MO
- full time retail merchandising representative Ballwin, MO
- new home sales associate Ballwin, MO
- retail sales technology associate Ballwin, MO
- pre sales associate Ballwin, MO

