Billings and Receivable Coordinator II

Billings and Receivable Coordinator II

Division: Business and Finance

Department: Student Accounts/Accounts Receivable

Reports to: (Busar) Director of Student Accounts

Position Summary

The Billings and Receivable Coordinator II supports the billing and collections processes by working directly with students to address and manage their outstanding receivables, ensuring accurate account resolutions. Additionally, this role handles the billings and payments associated with third-party sponsors.

Essential Duties & Responsibilities

The results you will deliver each day that matter most!

• Review third-party contract authorizations and tuition assistance forms and apply appropriate payments to student's accounts. Ensure third-party contracts are processed and billed according to program specifications to prevent delays in payments.
• Organize, prepare and distribute invoices for tuition, fees, room, board and other student charges to third-party sponsors. Submit invoices to billing portals such as WAWF, GoArmyEd, Americorp, and TTPF for each semester. Ensure accurate and timely processing of invoices, adhering to the college policies and procedures.
• Track and maintain all functions relating to third-party billings, departmental tuition payments, exemptions, and waivers, such as supporting documentation, collection activity and payments for audit and reporting purposes. Perform collection efforts on third-party contract accounts until paid in full.
• Apply payments to third-party contract accounts and ensure proper allocation of funds.
• Review and Process Departmental tuition payments, exemptions and waivers in Jenzabar. Review exemptions and waivers for compliance with SAP and excessive hours.
• Counsel students on short-term internal payment plans with an established signed promissory note. Monitor monthly activity and perform collection efforts for payments not received according to the agreement. Provide a report of the activity to supervisor.
• Place and release student account holds in Jenzabar.
• Research outstanding items on account reconciliations provided by Accounting services, ensuring the resolution and clearing of any pending transactions.
• Initiate the refund process for third-party contract overpayments and returns to the sponsors.
• Assist in the processing and assignment of delinquent accounts to collection agencies.
• Assist in the distribution efforts when mailing delinquent notices by term and other mailings.
• Maintain all promissory notes created within the scope of the Bursars Office.
• Audit, research, and reconcile student and non-student contract accounts.
• Provide excellent customer service by phone, fax, e-mail, mail, or in person.
• Perform daily cashiering functions, daily bank deposits, and reconciling of cash.
• Record and receipt of payments received during the day and events.
• Maintain required petty cash reconciliation.
• Maintain files, process payments for Internal College transactions such as rental receipts, check copies, returned checks, etc.
• Verifies and records donation deposits from the Institutional Advancement Office.
• Print edit reports for each batch of deposited funds.
• Records electronic fund transfers (EFT) and reconciles with the transmittal document.
• Verifies student account balances to accept payment for transcript requests.
• Perform other related duties as assigned.

Education/ Experience

What you will need to be successful!

Eight (8) years of experience in billing, accounts receivable, collections and providing customer service.

Additional education may be considered as a substitution for the minimum experience to include:

• Associate's degree and six (6) years of related experience
• Bachelor's degree and four (4) years of related experience
• 2 years' experience with accounting and cashiering functions preferred
• Attentive listening skills with the ability to help others communicate ideas and thoughts, multi-task
• Competencies: Excellent customer' service, math skills, and computer skills, need to understand student financial aid and student accounts.
• Able to communicate verbally and in writing, clear and effectively
• Jenzabar experience preferred

Life at Livingstone College

Why we believe you will love working at Livingstone College! Livingstone College is a private, four-year liberal arts institution founded in 1879 by the African Methodist Episcopal Zion Church. Secured by a strong commitment to quality instruction, the College offers excellent liberal arts and religious education programs for students designed to develop their potential for leadership and service to a global community.