Team Lead - Workflow

Team Lead Workflow

We are hiring a Team Lead Workflow in our King of Prussia, PA office! The Team Lead Workflow is responsible for providing the technical product and system knowledge to the Workflow Department.

Responsibilities:

• Act as a Subject Matter Expert, handling complex issues, escalated requests, and answers team members' questions.
• Manage inventory and sends daily assignments to the team to meet Service Level Agreements. Assists with production-oriented tasks as needed.
• Collaborate with IT to perform routine testing and report feedback during system updates and changes.
• Create individualized productivity reports for each employee to review in monthly meetings. Perform productivity analyses to determine appropriate production benchmarks. Work closely with the Senior Manager - Workflow and the Supervisor Workflow to develop corrective action plans for employees that are struggling to meet productivity and quality standards.
• Collaborate with Senior Manager Workflow and the Supervisor - Workflow to provide feedback for employees' year end performance reviews.
• Identify trends and educational opportunities for existing employees and coordinate the successful onboarding of new employees. Lead training sessions as needed.
• Interpret and disseminate procedure updates and information to the team. Draft new procedures and updates existing documentation as necessary.
• Interact effectively with all levels across the company and encourage employee engagement.
• Other duties as assigned.

Requirements:

• Bachelor's degree or equivalent experience strongly preferred.
• Prior experience in a production-oriented position with changing inventory and varying metrics preferred.
• Prior experience leading a team is a plus.
• Demonstrated leadership skills with the propensity to lead by example.
• Excellent verbal and written communication skills with the ability to present data and findings to a variety of audiences over email and in person.
• Ability to effectively represent the goals and interests of both the department and the company.
• Ability to manage multiple tasks simultaneously and work in a fast-paced changing environment.
• Ability to implement and assist with managing change within the team and the department.
• Exceptional attention to detail and a focus on quality.
• Facilitation, technical, and investigative skills.
• Conflict resolution, team-building, and interpersonal skills.
• Strong proficiency with data analysis, including trending and root-cause analyses.
• Strong proficiency with Microsoft Office Suite (including Word, Excel, PowerPoint, and Access).
• Ability to successfully work both independently and collaboratively.
• Employee is required to have at minimum an internet speed of 75 Mbps (standard high-speed internet access).
• Must be able to work in the King of Prussia, Pennsylvania office when required.

Working conditions:

• Work environment requires moderate keyboard and computer terminal exposure in an office.
• Flexibility to work a hybrid schedule in our King of Prussia office.
• Overtime and/or schedule flexibility is occasionally necessary in this position. Individual may be required to attend key business/departmental meetings and/or perform certain business critical job functions outside of normal working hours.
• Physical Demands: Must be able to communicate internally and externally through receiving and responding to auditory and visual methods.

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Worldwide Insurance Services