Case Manager III

Salary : $54,190.94 - $90,788.72 Annually
Location : 1050 Tidewater Drive, Norfolk, VA 23504, VA
Job Type: Permanent Full-time
Job Number: 14251
Department: Community Services Board
Division: Housing and Homeless Services
Opening Date: 10/21/2026
Closing Date: 11/1/2026 11:59 PM Eastern


Description
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.
Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.

The NCSB is seeking a Case Manager III that provides Street and site outreach to homeless individuals and families. Assists consumers in accessing needed services to include housing, medical, social, educational, vocational, and other supports necessary to meet basic needs. Completes documentation in accordance with agency guidelines.
Department Hiring Salary Range: $54,190-$62,185
Essential Functions
Essential functions include but are not limited to:

• Conducts street outreach to homeless individuals in the city of Norfolk. Attempts to develop relationships with people experiencing homelessness. Completes a face-to-face assessment to determine functional limitations, eligibility for service, progress, and need areas. Face-to-face contact occurs through street contact, site visits, and office visits, or in another community setting.
• Determines eligibility for enrollment and enrolls as appropriate. Develops a Plan of Action based on assessment information in collaboration with the consumer and, if appropriate, family or significant others. Reviews and updates plan as needed.
• Links to services, resources, and supports specified in the Plan. Examples include linking to housing, entitlements, medical care, mental health services, substance use services, food, skill training, etc.
• Assists the individual directly, which may include transportation, for the purpose of obtaining needed resources. Assistance also includes advocating for the consumer to procure needed resources or services, while empowering the individual to be as independent as possible.
• Coordinates services and service planning with other providers within NCSB and with other agencies, and private providers, such as hospitals, counselors, vocational programs, doctors, etc., and obtains clinical documentation from other providers to ensure continuity of care.
• Contacts family or significant others to promote implementation of ISP and community stability.
• Monitors progress, service delivery, physical and mental stability, and consumer satisfaction by providing monthly service to all individuals on assigned caseload. Provides increased frequency of service whenever clinically indicated.
• Provides practical guidance and education to guide the individual in problem solving strategies and to develop a supportive therapeutic relationship. This may include encouraging compliance with treatment, discussing relapse prevention strategies, stress management, etc. Works to resolve critical or situations. Will link to emergency services as needed.
• Maintains client records that complies with agency guidelines and state regulations. Completes an accurate record of direct and consumer related service provided daily.
• Complies with regulations for HIPAA, mandated reporting of abuse and neglect, consumer confidentiality, and other consumer rights.
• Attends agency staff meetings, case review meetings. supervisory meetings, and training as required.
• Performs other related duties as assigned.

Education/Experience
Bachelor's degree in a human services field.

Two years experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.

Direct experience working with individuals experiencing homelessness is preferred.

Additional Information & Requirements

• Valid Driver's License may be required depending on assignment.
• Certification in basic first aid and CPR, depending on area of assignment.
• Certificate of completion for peer specialist training preferred.

Work Hours: Sunday-Thursday, 11:00AM - 7:30PM, 40 hours per week

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
  
  
• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
  
  
• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
  
  
• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01


The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02


Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee
• Yes - I am a previous City of Norfolk Employee
• No - I am not a previous or current City of Norfolk employee

03


If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."
04


Are you available to work the hours indicated?

• Yes
• No

05


Please select the highest level of education you have completed.

• High School Diploma/GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher

06


Is your degree in a human services field or related field? (i.e. Psychology, Sociology, Social Work, Counseling, etc.)

• Yes
• No

07


Do you have direct experience providing street outreach to individuals experiencing homelessness?

• Yes
• No

08


Do you have experience working in shelter settings?

• Yes
• No

09


Do you have experience advocating for housing referrals?

• Yes
• No

10


Do you have experience partnering with agencies such as Human Services and related agencies?

• Yes
• No

11


Do you have a valid driver's license?

• Yes
• No

12


Please provide the name, email address, and phone number of your current or most recent supervisor
13


Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
14


Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran

Required Question