Banking Relationship Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Banking Relationship Specialist Laguna Beach, CA • Full Time The Banking Relationship Specialist is the first customer contact at the branch and sets the tone of service and sales. The role maintains a professional image, follows standard operational, services, and sales processes, and delivers a white‑glove customer experience that exceeds expectations. Using the sales road map, the specialist conducts needs analysis, recommends solutions, and cross‑sells appropriate bank products. Responsibilities Consult with clients and prospects about their financial goals and needs, and identify and promote F&M products and services to best meet those needs. Actively cross‑sell bank products by leveraging sales opportunities within the branch and referring clients to other F&M departments for additional needs. Address and resolve customer concerns and questions in person and via telephone regarding account activity, and perform customer research. Open new personal and business accounts and/or perform maintenance in compliance with established policies and procedures. Explain bank procedures and requirements, prioritize work to maximize customer service, and use strong problem‑solving skills to deal with frequent interruptions. Support new marketing campaigns and product launches. Quote rates, terms, and fees on bank products and services. Collect and review all account documentation, ensuring proper completion. Identify transactions with potential fraud or suspected elder abuse and notify Branch Management. Conduct outbound client contact to establish and build relationships. Required Knowledge and Skills Regulation CC, DD, E (EFT), BB (CRA), B (ECOA), C (HMDA), X (RESPA), Z (Truth in Lending), BSA, Anti‑Money Laundering, OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements, BSA/AML training, and compliance procedures. Clear understanding of English (spoken & written), basic mathematics, customer service, business development, basic sales, critical thinking, judgment, problem‑solving, active listening, oral communication techniques, respectful communication with supervisors and co‑workers, and ability to handle unpleasant or angry people. Education and Experience High School Diploma or equivalent required. Preferred candidates should have 1‑2 years of teller experience and 4+ years of new accounts/sales experience. Additional Requirements Professional business attire. Ability to travel to various bank locations as needed. Saturday hours required to meet business needs. Farmers and Merchants Bank of Long Beach reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment. #J-18808-Ljbffr