Pet Retail Sales Associate | Customer Service & Pet Nutrition

Job Description

Job Description

Pet Retail Sales Associate | Customer Service & Pet Nutrition

1. Build Relationships. Improve Lives. Love What You Do.

Whole Pet has proudly served Arkansas pet families since 1973, earning the trust of generations of customers through premium pet nutrition, trusted advice, professional dog grooming, and relationship-focused customer service.

Our Mission:

Improving the lives of pets and the people who love them.

If you enjoy helping others, love learning, and want to build genuine relationships rather than simply completing transactions, we'd love to meet you.

No previous pet nutrition experience?

That's okay - we'll teach you.

We provide ongoing training because product knowledge can be taught—but curiosity, integrity, kindness, and a genuine desire to help others come from within.

2. What Makes Whole Pet Different?

We don't believe in high-pressure sales.

We believe in earning trust.

Our team members take the time to understand each customer's pet(s) and recommend solutions they genuinely believe are in the pet's best interest. We build long-term relationships - not one-time transactions.

This is a full-time (40 hours per week) position with a consistent Saturday-Wednesday (10am to 6:15pm) schedule (off Thursdays & Fridays) . We're looking for someone who is genuinely seeking a stable, long-term opportunity where they can learn, grow, and become an important part of our Whole Pet team.

Because our customers and teammates depend on consistency, we're looking for someone who is prepared for the responsibilities and schedule of a full-time position.

3. The People Who Thrive at Whole Pet

You genuinely enjoy helping people.
You like meeting new people, asking thoughtful questions, and helping customers find the best solution for their pet.

You communicate with warmth and confidence.
You enjoy making people feel welcome and naturally build relationships based on trust.

You're passionate about learning.
You don't need to be a pet nutrition expert - we'll teach you. We invest heavily in training and ongoing professional development because continually learning is part of the Whole Pet Way. We simply ask that you enjoy learning and welcome coaching.

You take initiative.
You notice what needs to be done without waiting to be asked. Whether it's helping a customer, stocking shelves, straightening displays, or keeping the store clean and organized, you take pride in contributing wherever you're needed.

As you learn the Whole Pet Way, we encourage thoughtful ideas and continuous improvement built on understanding—not assumptions.

Others can count on you.
You keep your commitments, show up prepared, and understand that consistency builds trust with customers and teammates alike.

4. Experience

Retail or customer service experience is preferred.

Previous experience in pet retail, veterinary medicine, animal care, or other health-focused environments is valuable and may qualify you for higher starting pay because it shortens the learning curve.

However, many of our most successful team members came from outside the pet industry.

We can teach pet nutrition and product knowledge. We're looking for people who genuinely enjoy helping others, are passionate about learning, take pride in doing excellent work, and naturally build trust with the people around them.

5. Physical Requirements

This is an active retail position. You should be comfortable:

• Standing and walking throughout the workday
• Safely lifting and stocking inventory, including pet food bags weighing up to 40 pounds
• Keeping the store clean, organized, and welcoming

6. If This Sounds Like You...

If you're looking for a stable, full-time opportunity where you can continue learning, build meaningful relationships, and make a positive difference in the lives of pets and their owners, we'd love to meet you.

Apply today and become an important part of our Whole Pet team, dedicated to improving the lives of pets and the people who love them.

Whole Pet is a locally owned pet specialty retailer serving Northwest Arkansas with premium pet nutrition, professional grooming, and trusted advice. We believe in building lasting relationships with pets, their families, and each other through professionalism, teamwork, and compassionate care.

Company Description

Whole Pet is a locally owned pet specialty retailer serving Northwest Arkansas with premium pet nutrition, professional grooming, and trusted advice. We believe in building lasting relationships with pets, their families, and each other through professionalism, teamwork, and compassionate care.