Customer Service Representative

Job Description

Job Description

Stop paying for health insurance and start building a career!

At Mid America Pet Food, we believe our team deserves the very best. While most companies talk about "competitive benefits," we actually deliver:

• 100% Employer-Paid Medical, Dental, & Vision: We cover the full premium for both you and your dependents starting at 90 days. That’s $0 out of your paycheck for your family's health coverage!

• Immediate Work-Life Balance: 2 weeks of Paid Time Off (PTO) after your first 90 days.

• Invested in Your Future: 401k matching to help you reach your retirement goals.

• Pet Parent Perk: A free bag of dog or cat food every single month!

If you are a detail-oriented professional who thrives in a fast-paced environment and wants to be part of a company that truly invests in its people, keep reading.

Job Purpose:

The individual working in the Customer Service Representative role will work in a fast-paced environment. The individual will be responsible for reviewing and accurately entering purchase orders in Mid America Pet Food’s ERP system, working closely with the company’s Sales, Manufacturing, and Shipping departments to ensure accuracy of purchase orders, availability of product, and timely processing.

Duties & Responsibilities: 

• Accurately enter and process purchase orders in a timely manner
• Problem-solve by researching within the database, email exchanges, the internet, and appropriate personnel throughout the company.
• Diligently follow purchase orders through to completion, working with appropriate parties to quickly resolve issues that delay timely processing.
• Answer incoming calls in support of the sales team, customers, and suppliers.
• Support the company’s administrative staff in a variety of general office and clerical tasks. 
• Possess the flexibility necessary to multi-task in a demanding, fast-paced technical environment

Qualifications:

• Minimum of 2 years of experience in a fast-paced customer service role or order management role in a high-volume manufacturing environment
• Intermediate Microsoft Office skills (Excel, Word, Outlook) preferred
• Strong computer skills are required, as well as Internet research abilities
• Strong attention to detail
• Excellent data entry skills to quickly and accurately review and input data
• Effective communication (both verbal and written) and organizational skills
• Superior phone etiquette and ability to deal effectively with internal or external customers, peers and management
• Shows initiative and able to work independently
• Reliability
• Strong problem-solving skills
• Work well under pressure and maintain professionalism during stressful situations

Working Conditions/Physical Requirements:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.