Head of Network Allocation & Fulfillment Optimization (Milford)

Head of Network Allocation & Fulfillment Optimization

The Head of Network Allocation & Fulfillment Optimization will lead the strategy, design, and execution of order allocation and fulfillment optimization across a rapidly scaling omni-channel distribution network. This leader will be responsible for ensuring that each order is filled from the right location and fulfilled through the most efficient path to maximize customer experience, delivery speed, cost efficiency, and operational scalability.

This role sits at the intersection of Supply Chain Planning, Operations, Technology, Logistics, and Analytics, driving the systems, logic, and operational processes that determine how orders flow through the network. The ideal candidate combines deep operational expertise with strong analytical and systems thinking capabilities and has experience optimizing multi -node fulfillment networks in a fast-paced environment.

FCP Euro is the trusted home and online destination for European car owners and professionals. Family-owned since 1986, our mission is to make European vehicle ownership more enjoyable and enduring by delivering the highest quality parts, knowledge, and support people can rely on. At FCP Euro, we exist to empower owners and professionals with the confidence and support to care for their European cars properly. That commitment has made us more than a retailer, but a long-term partner for those who value quality, expertise, and trust throughout the life of their vehicle.

Key Responsibilities

Network Allocation & Fulfillment Strategy

• Develop and execute the long-term network allocation and fulfillment optimization strategy aligned with company growth objectives and customer experience goals
• Work with supply chain planning to define how inventory should be positioned across the network to optimize in-stock levels, delivery speed, and cost to serve
• Partner cross-functionally with Supply Planning, Logistics, Operations, Technology, and Finance to continuously improve network performance and scalability
• Build a roadmap for future state order routing capabilities as the network expands in size, complexity, and channel mix

Fulfillment Logic & Order Routing

• Own and optimize fulfillment logic including node selection, order routing, shipment splitting, and fulfillment prioritization rules
• Design and refine fulfillment decision trees that balance speed, shipping cost, inventory health, labor capacity, and customer experience
• Drive continuous improvements to backend order orchestration logic and allocation methodologies
• Partner with technology and analytics teams to implement automation, machine learning models, and system enhancements supporting intelligent order flow decisions

Network Efficiency & Cost Optimization

• Lead initiatives to improve network efficiency, reduce shipping costs, and optimize cost-to-serve
• Analyze network performance across key KPIs, including fulfillment speed, shipping expense, split shipments, delivery promise accuracy, and inventory utilization
• Develop data-driven recommendations for adjustments to allocation and fulfillment rules
• Identify opportunities to improve operational throughput while minimizing fulfillment friction and inefficiencies

Capacity & Constraint Management

• Develop scalable processes for managing network constraints, including labor, carrier capacity, facility throughput, storage limitations, and inventory availability
• Create proactive frameworks for peak planning, disruption management, and volume balancing across facilities and partners
• Partner with Operations leadership to ensure fulfillment logic aligns with real-world operational capabilities and constraints
• Lead scenario planning exercises to understand network impacts under varying demand and supply conditions

Third-Party Fulfillment & Partner Management

• Own strategic management of third party fulfillment programs including Drop Ship (DS), Just-In-Time (JIT), and external fulfillment partners
• In conjunction with Supply Chain Quality, develop performance standards, operational KPIs, and accountability mechanisms for external fulfillment providers
• Identify opportunities to improve service levels, lead times, inventory visibility, and operational integration with partners
• Partner with vendors and internal stakeholders to expand scalable fulfillment capabilities while maintaining customer experience standards

Lead Time Optimization

• Lead initiatives focused on improving end-to-end lead times across the fulfillment network
• Identify and remove bottlenecks impacting order processing, fulfillment execution, and delivery performance
• Partner with Logistics and Operations teams to optimize carrier selection, cutoff management, and inventory flow timing
• Establish reporting and visibility tools to proactively monitor and improve customer delivery experience
• Partner with the E-Commerce team to optimize the presentation and communication of customer-facing lead times.
• Develop scalable processes and control mechanisms for systematic lead time audits to ensure a high degree of accuracy and consistency across the network.

What you bring

• Bachelor’s degree in Supply Chain, Operations, Engineering, Business, Analytics, or related field required; MBA preferred
• 10+ years of progressive supply chain, fulfillment, network optimization, or operations experience within a high-growth distribution, eCommerce, or omni-channel environment
• Proven experience managing complex multi-node fulfillment networks and inventory allocation strategies
• Deep understanding of fulfillment systems, order orchestration, WMS/OMS platforms, transportation networks, and inventory optimization principles
• Strong analytical and modeling capabilities with experience leveraging data to drive operational decisions and network improvements
• Experience leading cross-functional initiatives involving Operations, Technology, Logistics, and Finance teams
• Demonstrated ability to scale processes and systems in rapidly growing environments
• Strong executive communication and stakeholder management skills
• Experience in high-SKU-count distribution environments
• Experience with machine learning, optimization models, or advanced fulfillment routing logic
• Familiarity with parcel carrier optimization, distributed fulfillment, and JIT/drop ship programs
• Experience supporting large-scale network expansion or multi-warehouse operations

Benefits & Perks

• Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution
• 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time, plus Company Holidays
• 401(k) with Company deposit and match
• Discounted prices on our catalog of European car parts!

Compensation

This is an exempt role with a base salary of $165,000 - $200,000 depending on experience, with a total compensation opportunity of $201,300 to $244,000 annually.

FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.