Tech Ops Analyst

About PersonaPersona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly.We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Reddit relies on Persona for age assurance and verification to comply with online safety regulations, protecting younger users while maintaining a seamless experience. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live.We’re growing rapidly and looking for exceptional people to join us!About the RolePersona is excited to hire a Tech Ops Analyst to join our team! You’ll play a pivotal role in our broader IT team, taking the lead on various tasks to ensure the smooth operation of our internal systems in our New York office. This position is perfect for individuals who are eager to build on their IT career in a high-growth technology startup environment.The ideal candidate will play a vital role in providing technical assistance to end-users and ensuring the smooth operation of our clients' IT systems. This role is ideal for individuals who are beginners in the field of IT but possess a strong passion for problem-solving and meticulous attention to detail, along with customer experience skills dealing with leaders as well as individual contributors.This is a hybrid position based out of our New York City office in Lower Manhattan next to Madison Square Park. We are currently in-office Tuesdays - Thursdays with the option to work remotely on Mondays and Fridays.What you'll do at PersonaBe the front-line support for every New York City-based employee, including our leadership teamWork with our People Ops team to ensure smooth onboarding/offboarding for employeesSet up video conferencing for company all-handsProcure and track all tech equipment for all employees (remotely and in-office)Research new tools to optimize internal efficiencies across teamsWhat you'll bring to Persona3 years of experience working in IT or equivalent experienceStrong passion for technology, automation, and efficiencyExperience with macOS, Google Workspace, Jamf Pro, and OktaComfort building trust through collaboration and successful cross-functional engagementsWorking knowledge of computer systems, security, network and systems administration, databases, and data storage systemsGreat at finding solutions and explaining your thought process to achieve resultsFirm grasp of IT best practicesBenefits and PerksFor full-time US-based employees (excluding internship and contractor opportunities), Persona offers a wide range of benefits, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipend, wellness benefits, among others. For full-time UK employees, Persona offers a wide range of benefits, including private medical insurance, dental insurance, a 6% employer pension contribution, unlimited PTO, a monthly wellness stipend, professional development stipend, co-working stipend, and more.As part of our interview process, all candidates will be asked to verify their identity with Persona. This step is used solely to confirm that candidates are who they say they are, and will have no impact on hiring decisions.Compensation Range: $90K - $140KLocationNew YorkAddressNew York, New YorkEmployment TypeFull timeLocation TypeOn-siteDepartmentEngineeringCompensation$90K – $140K • Offers EquityAny listed compensation is an estimated base salary range. Base salaries are just one component of the total compensation package and are determined by a number of factors such as years of experience, expertise, qualifications and more. In addition to base salary, we offer competitive equity packages that play a big part in recognizing you for the huge impact you will have on helping us achieve our mission. Please note, the salary range is a guideline based on market data for roles located in the San Francisco Bay Area, and may vary depending on location. Salary ranges are subject to change without notice.