General Manager

General Manager

The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel for the Select Service Division.

Responsibilities include touring the operating departments daily, conducting weekly staff meetings, meeting financial review dates, holding monthly financial reviews, ensuring department heads maintain budgeted productivity levels, developing managers for future advancement, playing a pivotal role in hotel sales efforts, participating in required M.O.D. coverage, maintaining direct contact with management trainees, adhering to all Highgate Hotel policies and procedures, overseeing the Highgate Hotel budget process, ensuring training in service standards is taking place, assisting in creating a positive team-oriented environment, inspecting rooms regularly, ensuring complete processing of invoices daily, ensuring the cleanliness and maintenance of the physical property, ensuring employees are attentive, friendly, courteous and efficient in their interactions, forecasting the hotel's financial position, preparing and conducting all management interviews, interviewing prospective final candidates, performing Executive Committee members performance appraisals, motivating, coaching, counseling and disciplining all management personnel, performing any other duties as requested, ensuring all employees receive fair and equitable treatment, meeting clients on the property, being in the public areas during peak times, ensuring procedures for handling of the hotel safe are followed, ensuring monthly credit meetings are conducted, completing required corporate training modules, ensuring all scheduled meetings take place on the property.

Qualifications include at least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management.

Benefits include medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance, 401(k) Retirement Plan with employer matching contributions, paid holidays, paid vacation, paid sick leave, employee assistance program (EAP), educational opportunities / Tuition reimbursement, paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law.

The Westin Las Vegas Hotel & Spa