Sales Support Specialist

Sales Support Specialist role supporting Baxter's cardiac monitoring business operations in Houston. Responsibilities include processing orders, managing customer accounts, coordinating with logistics partners, and resolving customer inquiries across multiple systems.

Responsibilities

• Process, review, and track customer and sales orders according to established procedures
• Respond to customer, patient, and sales inquiries regarding orders, inventory, and shipments
• Create and maintain customer accounts in NetSuite and Validic with accurate documentation
• Partner with third-party warehouse provider to resolve shipment issues and discrepancies
• Support lead processing, new account setup, and inventory management activities

Requirements

• High school diploma or equivalent
• 1+ years customer service, sales support, or order management experience
• Experience processing orders and maintaining customer accounts
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Experience with CRM systems or customer management platforms preferred
• Healthcare or medical device industry experience preferred

Compensation: $19.75 per hour